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We are currently looking for a Senior Account Manager to proactively lead and motivate our client account teams to deliver projects across the full range of medical communications services with an emphasis on excellent client service and best practice financial and project management.
Job Responsibility:
Drive organic growth that aligns to the clients’ objectives and strategies
Lead and motivate the team and provide regular coaching and feedback on performance to client service team members and direct line reports
Take the lead in establishing and driving effective teamwork to deliver projects on time, to budget and to client satisfaction
Take responsibility for team performance and client relationships, including account team resourcing requirements
Provide professional, high-quality commercial perspective to allocated accounts
Interpret and challenge client briefs and brief the internal teams accordingly
Establish positive long-term client relationships, acting as the primary point of contact according to the requirements of the account
Prepare for, attend and proactively participate in client meetings, including on-site support according to the needs of the account
Contribute to the development and regular review of account plans and forecasts, taking accountability for assigned actions
Contribute to (and lead where necessary) the development of RFI/EFPs and participate in pitches where expertise is required
Liaise with internal teams to produce accurate project specifications and budget estimates, actively reviewing SOWs and providing best practice leadership on budget tracking both internally and externally
Drive projects through to completion, including reconciliation invoicing, and the monitoring of aged debt in a timely manner, demonstrating best practice of Bioscript financial procedures
Understand and meet account KPIs, highlighting any concerns/issues to senior client services colleagues in a timely manner
Be confident in communicating across the organisation, including up managing to the Med Comms Leadership Team and mentoring Account Managers, Executives and Coordinators
Identify opportunities for growth, identify potential limitations and propose appropriate course of action
Requirements:
5 year’s Med Comms experience
Strong understanding of the industry including product lifecycle, the range of med comms deliverables and strong therapy area expertise
Excellent project and financial management skills
Meticulous attention to detail
A proactive approach to learning and staying informed about industry trends
Enthusiasm for working in a collaborative and dynamic environment
Strong decision-making ability
Leadership experience
Strategic thinker
Ability to work autonomously, proactivity and collaboratively
Excellent financial acumen
A team player
What we offer:
25 days holiday + bank holidays + winter shutdown + holiday purchase scheme
Enhanced sick and compassionate leave
Enhanced maternity, paternity & adoption leave
Birthday charity donation to a charity of your choice
Bonus Day off to be spent giving back to the community
Life Insurance and Critical Illness cover
Private Medical (Vitality for UK based colleagues)
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