Senior Account Manager, HSBC

HSBC

Location:
Thailand, Thailand

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Securities Services is inviting qualified individuals for a Senior Account Manager role. You will oversee strategic relationships across client portfolios, enhance client satisfaction, and promote service improvements. This role involves stakeholder management, representing HSBC at events, and ensuring compliance with governance frameworks while driving commercial growth.

Job Responsibility:

Act as the key relationship point for select strategic clients across multiple products and jurisdictions
Partner with Client Executives, Service Managers, Sales Directors, Product and Operations to ensure high client satisfaction, retention, and zero-attrition targets
Execution of client plans, service reviews, and due diligence
Strong governance frameworks and meeting cadences
Proactively manage client queries, issues, and escalations (non-operational)
Drive service improvement initiatives and support client adoption of digital tools
Promote cross-sell opportunities and contribute to commercial growth, including fee management, SLAs, and aged debtors
Align with product roadmaps and represent client feedback for future developments
Where no Client Executive is assigned, act as the client lead, owning commercial and relationship responsibilities
Build deep internal relationships across virtual client teams: Product, Operations, Digital, Sales, and Coverage
Lead and represent HSBC at client events, meetings, and forums
Deliver effective reporting, client feedback management, and ensure compliance with internal controls.

Requirements:

Minimum 8 years’ experience in securities services, client management, business change, or operational leadership
Strong track record in managing institutional client relationships and delivering commercial results
Excellent communication and presentation skills
ability to lead discussions and influence stakeholders
Solid understanding of client operating models, governance, controls, risk, and regulatory compliance
Demonstrated agility to adapt in a fast-changing, digital-first environment
Collaborative, team-oriented mindset with strategic thinking and execution capability.

Additional Information:

Job Posted:
June 06, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Account Manager

HSBC

Location:Thailand, Thailand

Category:Banking

Contract Type:Employment contract