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The Senior Account Manager is a proactive, results-driven, and seasoned communications and marketing professional with a passion for growing client relationships. They are responsible for the oversight and management of a core group of accounts with both internal communications and B2B marketing needs.
Job Responsibility:
Nurture and grow client partnerships
Own, nurture, and demonstrate measurable growth on key client accounts
support, guide, and motivate cross-discipline teams to build long-term, profitable relationships
Develop value-driven partnerships from the outset and during budgeting/planning sessions
Schedule intentional in-person and virtual client check-ins outside of project work to foster stronger relationships
Maintain a deep understanding of clients’ industries, competition, and business goals
Position our agency as a thought leader with clients
develop customer insights and proactively seek referrals to grow existing client relationships
Lead and/or support the development of communications and marketing plans and proposals across internal communications, employee engagement, branding, messaging, digital, and social media channels
Oversee P&L and forecasting for assigned accounts
Manage communications and marketing campaigns and projects
Lead the successful execution of communications and marketing initiatives, ensuring alignment with client goals, budgets, and timelines
Serve as the primary point of contact for clients and internal teams, ensuring seamless communication and collaboration across all disciplines
Collaborate with internal and external teams to ensure deliverables meet client expectations, brand standards, and strategic objectives
Translate client objectives into actionable project plans, defining scope, deliverables, KPIs, and success metrics
Oversee project budgets and timelines, proactively identifying risks and problem-solving to keep projects on track
Maintain an agile approach to project management, balancing structure with flexibility to adapt to evolving client and internal team needs
Mentor junior team members, fostering their growth in client management, strategic thinking, and project execution
Support key internal agency initiatives and new business pitches
Requirements:
5+ years of account management experience at a creative or communications agency
5+ years of experience leading both communications and marketing initiatives
A proven ability to drive strategy and process to launch complex and fast-moving projects
Strong experience managing budgets and billing in partnership with finance
Demonstrated ability to multitask and prioritize competing deadlines and deliverables
Entrepreneurial and intellectually curious with strong relationship-building skills
Excellent communicator with strong presentation, time management, and organizational skills
Driven, proactive, and enthusiastic team player who thrives in a collaborative culture and promotes a positive, empowering environment
Ability and willingness to travel to our office and client locations