Senior Account Manager Job at Microlise (Nottingham)

Job Description

When your groceries arrive at your door or you sign for an online parcel, it’s likely that one of our software, telematics, or proof‑of‑delivery solutions has played a part. Our technology underpins operations for many of the UK’s leading grocery retailers, food logistics providers, and household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Tesco. As we continue our rapid expansion, we are seeking a passionate and commercially astute Senior Account Manager to join our team. Reporting to the Sales Manager – Account Management, you will play a pivotal strategic role in shaping customer relationships, identifying long‑term growth opportunities, and ensuring our solutions deliver maximum value.

Job Responsibility

Lead strategic account planning, developing multi-year growth plans aligned with customer objectives and Microlise’s commercial priorities
Own the creation and management of a forward-looking opportunity pipeline, ensuring a balanced mix of upsell, cross-sell, and new solution adoption
Influence senior stakeholders within customer organisations, positioning Microlise as a trusted strategic partner rather than a supplier
Achieve revenue and profitability targets on a quarterly basis by taking a proactive approach to commercial planning and deal shaping
Generate and convert high-value sales opportunities, ensuring both revenue and margin are maximised
Conduct an average of four strategic customer meetings per week, complemented by ongoing engagement and follow-up activity
Ensure Microlise is front-of-mind for all relevant workstreams, driving early involvement in customer projects where our solutions can add value
Champion customer success, ensuring satisfaction and retention across your portfolio, while continually identifying opportunities for expanded solution deployment
Represent Microlise at briefings, seminars, and industry events, supporting brand presence and pipeline development
Provide expert, consultative advice on our full Product Portfolio, articulating how our technology solves critical business challenges
Maintain strong personal development across product, industry, and sales best practice - particularly in transport, supply chain, and mobile solutions
Deliver timely, accurate quotations and proposals, ensuring all commercial governance is followed and any discounting is appropriately approved

Requirements

Demonstrable experience in a strategic Customer Account Manager or Senior Account Manager role
Proven track record in hardware, software, or IT solution sales, ideally in complex or multi-stakeholder environments
Strong aptitude for understanding how technology solutions address real business problems and create measurable value
Excellent communication, negotiation, and relationship-building skills, with the ability to influence at all levels
Sound commercial awareness across sectors such as transport, logistics, retail, automotive, or distribution
Highly self-motivated, proactive, and able to work autonomously
Well-organised, with the ability to prioritise effectively in a fast-paced environment
Flexibility to travel across the UK and internationally as required, plus a full driving licence

What we offer

Full support and training to ensure you are well equipped to succeed in your role
Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service
Invested in employee health and well-being with over 20 mental health first aiders in the business
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
car allowance

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Senior Account Manager

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