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Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery. This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.
Job Responsibility:
Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust
Manage renewals and support moderate growth opportunities within defined commercial frameworks
Guide Project Managers to ensure smooth delivery and consistent quality across engagements
Monitor account health, revenue performance, and provide forecasting inputs to senior leadership
Identify and resolve risks early, acting as the main point of escalation for your accounts
Translate customer goals into clear, structured creative programs
Use performance data and insights to support QBRs and renewal conversations
Maintain a strong understanding of Superside’s services to identify value-driving opportunities
Partner with cross-functional teams to ensure alignment on delivery and account strategy
Requirements:
5+ years of experience in account management or client services within creative, digital, or professional services environments
Experience managing and retaining client accounts with ownership of renewals
Ability to lead commercial conversations within defined pricing and deal structures
Strong stakeholder management skills, with experience working with senior clients
Ability to balance strategic thinking with day-to-day execution
Experience working with cross-functional teams such as Project Managers and Producers
Comfort using data to inform account decisions and forecasting
Strong communication skills in English, with the ability to connect delivery to business outcomes