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At Corsearch, our client relationships are our top priority. So, we’re looking for an experienced Account Manager who is proactive and passionate about Corsearch, our products and services, and most importantly, our clients. Our Account Management team is responsible for owning, growing and developing commercial relationships with our clients. As a Senior Account Manager, you'll be responsible for supporting 50-70 Enterprise clients. We will provide a flexible work environment in which you will be able to work remotely. In addition, you will have the opportunity to travel to client meetings, industry events and join committees to advocate for brand owners and understand the emerging trends within the industry that could ultimately impact your clients.
Job Responsibility:
Own the commercial relationship for your account book of key customers with a focus on maintaining and growing revenue
Serve as key point of contact for an account book of key customers working towards a gross renewal target and revenue target
Build and maintain strong relationships with your customers
Achieve assigned renewal, upsell, and cross-sell targets by collaborating with internal partners to ensure high customer usage and satisfaction
Manage risk assessment plan for your account book with next steps and actions in place for accounts identified at risk
Manage renewal of contracts, commercial discussions, and the annual customer contract and renewal cycle
Negotiate and execute contracts to maximize annual recurring revenue
Negotiate annual price increases
Identify, develop, negotiate and convert new upsell and cross-sell opportunities
Meet with customers virtually and in person when appropriate to drive a consultative and partner-based sales approach
Understand each customer’s fiscal year and budget cycles and their contract and procurement processes
Keep Salesforce.com and other support tools updated with timely, relevant, and accurate information
Forecast weekly, monthly, quarterly
Collaborate with sales team and other commercial team members to identify and grow opportunities within your account book
Keep up to date with all major product updates and be able to articulate their value to our clients
Be able to articulate any new products and services and their value proposition
Clearly communicate progress of initiatives and campaigns to internal and external stakeholders
Requirements:
Previous experience in Account Management with commercial responsibility for renewals and growth
Prior experience of supporting Enterprise clients
Experience in roles requiring frequent customer facing and interaction
Track record of meeting and exceeding revenue targets
Experience working in technology or SaaS companies, preferably in the IP space
Able to articulate complex solutions and deliver business cases that resonate with our customers
Strong research, problem-solving and analytical skills
Ability to create clear messaging to articulate and promote the business use cases of new technology
Experience delivering business cases, account plans, and regular business reviews
Able to collaborate with cross functional teams
Demonstrable knowledge of procurement, contract process and negotiation
Strong problem-solving and analytical skills
MEDPICC or other sales methodology training preferred
Willingness to travel about 25%
What we offer:
Flexible work environment
Opportunity to travel to client meetings and industry events
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