Senior Account Manager Job at Hotwire (Sydney)

Job Description

We’re in need of a talented Senior Account Manager with awesome digital and print experience to work in our Healthcare team. This role blends client relationship management with hands-on project delivery across digital and print platforms. You’ll be the crucial link between our clients and internal teams, ensuring projects are delivered on time, within budget, and to the highest standard. You’ll also help shape strategic thinking and inspire creative solutions that align with our clients’ objectives. The Senior Account Manager works with the Project Management and Client Services teams to deliver integrated (digital and print) projects to our Healthcare clients.

Job Responsibility

Build strong, trusted relationships with clients and internal teams
Lead day-to-day management of accounts, ensuring exceptional service and delivery
Understand clients’ business, marketing goals, and competitive landscape
Collaborate with Business Directors on strategic planning and high-level conversations
Develop a strategic partnership with your client(s)
Write day-to-day briefs that align the strategy of the brand, and hold internal briefing meetings
Collaborate across departments to develop integrated, feasible concepts
Champion Orchard’s “Invent Better” mission through innovative thinking
Support new business pitches and identify opportunities within existing accounts
Manage multiple digital and print projects (including websites, iPad and iPhone projects, emails, banners, in store merchandise, print collateral.)
Meeting with or discussing requests with clients and scoping these requests
Work closely with UX and creative teams to develop site maps and wireframes, quotes and print/digital solutions
Work collaboratively with internal teams to ensure the best solution is offered
Document the project scope in a detailed project definition
Cost projects and manage the ongoing project budget and resources using Workbook
Develop and maintain overall project schedules using Workbook
Develop and maintain ongoing project documentation to ensure successful delivery i.e. risk log, change log, WIP documentation etc.
Book resources and ensure that tasks are scheduled and completed according to schedule using both Workbook and Jira
Document copy, creative, HTML, technical and finished art briefs and brief into internal staff and freelancers
Manage communication with clients, including initial scoping meetings, client WIP meetings and progress updates
Update the Orchard team on progress, provide insights and feedback based on lessons learned
Effectively manage your time to ensure that concurrent projects are managed within project timelines and budgets
Conduct testing and proofing, working independently or with the QA team
Responsible for day-to-day financial management of your clients
Oversee all estimates and scopes created on his/her accounts
Ensure that clients are efficiently charged for the work the agency has performed
Ensure that any overages are addressed and then resolved in a timely and appropriate manner
Understands the forecasting process and ensures that the manager is aware of any significant changes in scope or timings of a project in timely manner
Timesheets completed accurately and timely

Requirements

4+ years advertising agency experience (preferably in healthcare or similarly regulated industry)
Strong digital and print production experience
Strong understanding of marketing and commercial strategy
Strong oral and written communication and skills
Excellent organisational skills
Excellent communication, presentation, and organisational skills
Financial acumen and attention to detail
Proven ability to manage multiple projects and work collaboratively
A flexible, adaptable, and proactive approach
Show a strong commitment to the Company’s core values of: Collaboration, Integrity, Curious & Brave
Embrace and respect the Company’s community and environmental responsibilities

What we offer

Fun, hardworking team
Collaborative studio
Free crumpets
Awesome, fun working environment full of culture and energy
Focus on a healthy work / life balance
Commitment to your career and continued professional and personal development
Rich array of internal and external structured training and education courses
Ongoing individual wellbeing support through our Employee Assistance Program

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Senior Account Manager

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