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The Senior Account Manager manages and leads day to day relationships with key/top-tier accounts, becoming the client's trusted partner and point of contact. They partner with account leadership to deliver operational and delivery excellence, speed to market, resource optimization and profitable management of their businesses. Growth mindset individual who is responsible for building organic growth plans solving for their client's business challenges. Highly organized and accountable project leaders who build strong relationships and strive to solve our client's larger business challenges. The Senior Account Manager ensures projects are completed as proposed — on time, within budget, profitably, and with a minimum of disruption to daily activity of client or agency. As is required to employ a range of thinking and decision-making skills, such as “what if,” “critical” and “judicious” approaches to client issues and initiatives. Demonstrate the ability to organize workload and workflow. Account Supervisors are expected to effectively present the agency’s decisions, recommendations and creative products to a range of client audiences.
Job Responsibility:
Acts as voice of client on day-to-day work
Understands and shares client business & marketing objectives
Drives work forwarding providing thoughtful input & briefs
Contributes to client's organic growth
Responsible for the client budget, managing costs & profitability, deliverables and resources
Owns budget tracking, billing and after-action reports
Provide marketing leadership on client business and internally. Knows the why and stays curious.
Manages & delivers projects by developing project plans & scopes, estimates along with understanding resourcing assignments and ensures they are adhered
Ensures QA & QC is integrated into project plans and is executed to provide high quality outputs
Responsible for ensuring business requirements are understood, documented and met.
Influence the efficiency and quality of work while advocating for the agency/client relationship
Identify potential project risks and develop contingency plans
Serve as a mentor/coach and/or direct manager to more junior team members and support the development of these team members
Understand & respect every department’s role in delivering great work and building relationships
Uphold agency core values. Enter time on a daily basis.
Requirements:
5+ years of agency experience in an account management role
Experience working with CPG (Consumer Packaged Goods) clients
Bachelor’s degree in advertising, marketing, business or related degree required
Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies
Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications
Ability to communicate effectively, both orally and in writing
Ability to read, write, analyze and interpret general business periodicals and professional journals
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to analyze and solve problems
Excellent organizational skills
Excellent attention to detail
Ability to work independently and as part of a team is a must
What we offer:
Hybrid work – split your week between working in our office or at home
Generous PTO policy, including flex time
Paid parental leave
Medical, vision, dental benefits
Resources for savings and investments such as our 401(k) plan with company match
Company-sponsored events and swag
Dog friendly work environment
Opportunities to learn, develop, network, and connect