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As a Senior Account Manager, you are responsible for client relationships, managing the team, building relationships with stakeholders, driving change management, ensuring smooth operations of the business and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice, be operationally sound and have a strong commercial acumen.
Job Responsibility:
Establish strong relationships with both internal and external / Client stakeholders, manage perceptions and expectations
Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
Work on adaptation campaign works in collaboration with the relevant departments
Set up and deploy new business, and ensure business operations are smooth
Work closely with your supervisor on P&L, forecast, budgeting
Have financial responsibilities, including preparing cost estimates
Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
Understand how client, agency, and Hogarth relationships interact
Proven ability to make informed decisions and problem-solve based on sound knowledge
Capability of working under pressure and to tight deadlines
Requirements:
Knowledge from working in an advertising adaptation role preferred
Knowledge of business operations and change management preferred
Knowledge of new business set up and deployment preferred
Focus on continuous improvements, delivering excellent quality and high levels of customer service
Understanding of financial compliance procedures
Sound technical understanding of client requirements
Commercial acumen
Excellent negotiation and problem-solving skills
Attention to detail and an eye for producing quality work is a must