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Come and join us as a customer focused and sales driven Senior Account Manager and be part of a hugely successful and friendly Non Residential team. As a Non Residential Senior Account Manager, you will play a pivotal part of our Non Residential strategy. The role is broad and varied working with a number of internal and external stakeholders. The primary focus will be to maintain and nurture relationships, serving as the primary point of contact between the company and its clients, addressing any inquiries, concerns, or issues that may arise by working closely with various internal stakeholders to deliver a high-quality level of service; identifying opportunities to upsell or cross-sell products or services.
Job Responsibility:
Develop key relationships with decision makers in mid-large contractors
Facilitate and manage new and existing live orders and act as the key contact for the Customer
Ensure that the Company meets all of its obligations during the supply/call-off of product
Ensure that all quotations are submitted on time and in accordance with customer requirements
Identify and secure further sales opportunities with existing and new customers
Develop and implement a strategy of continuous improvement
Build strong relationships across multiple internal stakeholders
Identify specification and value engineering opportunities
Build customer, sector, market and industry knowledge
Utilise the company I.T and CRM systems to manage a pipeline of quotations
Requirements:
Previous experience of working within key account management
Sanitaryware sector experience
Excellent communication skills (both written and verbal)
Solid range of Account Management/Customer Service skills
Strong influencing and negotiating skills
What we offer:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an inclusive environment
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