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Senior Account Manager

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ANS Group

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Location:
United Kingdom , Manchester

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.

Job Responsibility:

  • Manage a portfolio of approximately 60 SMB accounts
  • Deliver exceptional customer service with responsiveness and passion
  • Demonstrate strong consultative sales techniques, including objection handling and conflict resolution
  • Achieve performance KPIs and sales targets
  • Upsell and cross‑sell relevant solutions into the client base
  • Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors)
  • Proactively renew client contracts
  • Ensure proposed solutions are fit for purpose and aligned to client needs
  • Act as an escalation point for clients when required
  • Reduce customer churn by ensuring clients feel valued and supported
  • Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk
  • Develop relationships with stakeholders, influencers, and decision makers

Requirements:

  • Proven track record managing medium to large business accounts
  • Strong commercial acumen
  • Solid understanding of public cloud technologies and digital transformation journeys
  • Strong consultative sales capabilities
  • Ability to build and maintain relationships with key stakeholders, including senior decision makers
  • Experience creating and executing account management plans
  • Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape
  • Strong presentation skills, especially in face‑to‑face settings
  • Highly organised with excellent prioritisation skills
  • Keen interest in technology and innovation
  • Strong sense of ownership and accountability
What we offer:
  • 25 days holiday, plus buy up to 5 more days
  • birthday off
  • extra celebration day
  • 5 days additional holiday in the year you get married
  • 5 volunteer days
  • Private Medical Care
  • Pension Scheme
  • Life Assurance
  • Electric Vehicle Scheme
  • Personal Development Days
  • Ride to Work Scheme
  • Hybrid/Remote Working
  • Flexible working
  • work from anywhere for up to 30 days per year
  • Maternity: 16 weeks full pay
  • Paternity: 3 weeks full pay
  • Adoption: 16 weeks full pay
  • Company social events
  • 12 days of personal growth development time

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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