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We are looking for a Senior Account Manager to join our South England team. You'll build relationships with our restaurant partners in your area (Maidstone, Canterbury and Chelmsford), improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for South England, and be based from the London office.
Job Responsibility:
Be the local expert for the cities/areas you own in and around Maidstone, Canterbury and Chelmsford
Draw insights from data to improve our customer proposition neighbourhood by neighbourhood
Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
Work with Account Managers based in your cities/areas to support the growth of local hero brands
Identify and sign up new and top local favourites to Deliveroo and set them up for success
Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on
Understand and improve our customer offering in the area through acquiring/having local knowledge
Maximise the potential of marketing opportunities in the area by encouraging restaurant participation
Requirements:
Proven experience in account/relationship management, sales or strategy roles
Effective relationship building and communication skills
Strong commercial acumen, results and target oriented
Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement
A mixture of field based (2-3 days per week) and office/home working (2-3 days per week)
Preferably a UK driving licence and car
What we offer:
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice
Cycle to Work Scheme or Season Ticket Loans
Excellent learning and development opportunities and access to RooLearn, our learning platform
Regular Employee Resource Group (ERG) led social events
Summer and end-of-year parties
Free Deliveroo Plus: free delivery and access to special offers
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