Senior Account Manager Job at Walker Sands

Job Description

Walker Sands is looking for a strategic, proactive and client-centric Senior Account Manager to join our growing team. As an organization that emphasizes constant learning, Walker Sands strives to go above and beyond in developing innovative and strategic marketing programs for our clients. Our client portfolio contains an impressive list of Fortune 500 corporations, fast-growing high-tech companies, professional services firms and business associations. Senior Account Managers serve as key client partners and internal account leaders, bridging client business goals with agency execution. This role requires strong relationship-building skills, strategic thinking and the ability to manage complex programs with confidence. Candidates should excel in communication, organization and decision-making within a fast-paced, collaborative environment, and demonstrate the ability to translate client needs into actionable strategies that drive measurable outcomes.

Job Responsibility

Manage primary day-to-day client interactions, including internal coordination of responses to client inquiries
Proactively update clients on the status of activities, strategy and deliverables
Establish rapport and foundational trust with clients by providing timely and insightful communication
Coordinate, schedule and facilitate client touchpoints, setting appropriate expectations for outcomes
Support and lead preparation with internal teams for client meetings that drive program momentum and demonstrate agency preparedness
Working with marketing channel teams, facilitate the development, review and delivery of high-quality client-facing materials that align with strategic objectives
Establish and optimize systems and processes that improve program efficiency and performance
Align with channel leaders to ensure clear documentation and tracking of program KPIs, connecting execution to business impact
Translate client goals into actionable plans for internal teams, ensuring clarity and alignment across workstreams
Demonstrate strong understanding of B2B marketing strategy and work with channel experts to apply insights to improve program outcomes
Continuously expand expertise across client industries, agency capabilities and marketing best practices
Foster strong relationships with service teams, department peers and client stakeholders
Provide clear direction and context to internal teams, ensuring alignment on goals, roles and expectations
Encourage participation from all meeting attendees to ensure all voices get heard
Adjust standard account operating procedures to meet unique client and internal team needs and make for smoother, more collaborative account teams
Develop strategies to motivate account teams and create a culture/environment that produces great work
Assess client health every week and identify program and account risks to account VP
Mitigate potential project risks, ensuring smooth delivery by collaborating with internal stakeholders
Actively manage engagement plans (gantts) to ensure they are up to date with accurate resource allocations to maintain operational efficiency
Manage and forecast budgets with accuracy, ensuring alignment with scope, profitability and client expectations
Communicate hours targets and progress to the services teams, and help services teams prioritize work against the budget/hours available
Support and lead development of scopes of work and support pricing and resourcing decisions in partnership with senior leadership
Identify and support opportunities for account growth, including upsell and cross-sell initiatives

Requirements

4–6 years of experience managing client accounts in a marketing and/or PR agency, preferably in the B2B and/or technology space
Proven ability to manage and grow client relationships with increasing strategic responsibility
Excellent verbal and written communication skills, with confidence presenting to clients
Demonstrated ability to manage budgets, scopes and account profitability
Strong project management and organizational skills, with attention to detail
Ability to lead cross-functional teams and mentor junior team members

What we offer

Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
Employer-matched 401(k) and access to financial planning services
Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
Mix of in-office and remote work, with tools to stay connected across teams
Celebrate five years with a two-week sabbatical and a $2,000 gift
Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
Clear career paths, mentorship programs, and learning events to help you grow professionally

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Senior Account Manager

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