Senior Account Manager

• Work with vendor/carriers/providers and/or other external partner, as appropriate, to resolve claims and other benefit-related issues
• Remain current on forms, coverage insurance carriers, industry trends and legislation
• Consistently follow client service workflows (service calendar timelines) and appropriately engage internal resources
• Responsible for assisting and managing communications (e.g., guidance on benefit program features, plans, enrollment, rules, and eligibility) to employees and management
• Maintain the calendar of wellness events and coordinate the distribution of all wellness information
• Monitors ongoing administration, including the setup of new accounts, funding of contributions, and compliance with applicable ACA rules
• Understand and execute company’s Standard Operating Procedures and reporting tools to ensure efficiency and accuracy of execution
• Manages audits, required filings and other compliance related initiatives, as required
• Identify needs, assist in the development of and maintain communication systems to promote understanding of benefit programs and practices for management, employees, and HR staff
• Coordinate and plan the annual Open Enrollment process
• Attend meetings and events as appropriate and proactively learn about products and underwriting approaches
• Oversee the accuracy and display of information in carrier portals and/or EDI file feed data, internal platforms, etc.

• 5 -6 Years Experience
• Undergraduate college degree preferred
• or experience equivalent considered
• Life and Health Insurance State License – required
• Professional Certification preferred (GBA, PHR, CLU, CEBS, CBP) (not required)
• Insurance carrier, benefits administration, and/or insurance brokerage experience preferred
• Intermediate to advanced knowledge of the following: HMO, PPO, CDHP for health plans
• Wellness programs, dental, life, short- and long-term disability
• Regulatory environment of employee benefit plans
• Ability to establish priorities, work independently and proceed with objectives with little or no supervision
• Computer skills with proficiency in Word, Excel and PowerPoint including strong proficiency in creating and verifying financial spreadsheets

• Professional Certification preferred (GBA, PHR, CLU, CEBS, CBP) (not required)
• Insurance carrier, benefits administration, and/or insurance brokerage experience preferred

medical, dental, life and disability insurance, 401k, generous paid time off and much more