Senior Account Manager, CVS Health

CVS Health

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

54300.00 - 159120.00 USD / Year

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Job Description:

The Senior Account Manager plays a pivotal role in developing and maintaining strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers within an assigned book of business. This role represents the CVS Healthspire Payor Solutions portfolio. The Senior Account Manager examines sales, account management, and business retention metrics for products and services, supporting profitable growth and other business objectives. Strategic business plans for accounts and customer relationships are managed, focusing on revenue growth, member retention, and the achievement of financial objectives.

Job Responsibility:

Develop and maintain strong external and internal relationships to ensure customer satisfaction and loyalty
Analyze sales, account management, and business retention metrics to support profitable growth and other business objectives
Manage strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and financial objectives
Assist in establishing and implementing results-based programs and innovative initiatives for account management and business retention
Apply in-depth knowledge of account management and business retention fields to offer valuable feedback and make decisions that enhance organizational growth and visibility
Offer creative product and service solutions to address evolving client needs
Collaborate with team members on implementation, managing the integration of client's and CVS Healthspire's internal organizations to ensure a smooth transition
Continuously monitor client's product lines and services to ensure their needs are being met

Requirements:

5+ years of experience in account management, sales, or a related field, preferably within the healthcare or insurance industry
Strong knowledge of the payor solutions landscape and industry trends
Excellent communication, negotiation, and relationship-building skills
Proven ability to manage a profitable book of business and achieve financial objectives
Strategic thinking and problem-solving skills with a focus on customer satisfaction and retention
Ability to work collaboratively across functions and influence decision-making
Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field or equivalent work experience

Nice to have:

Strong knowledge of the payor solutions landscape and industry trends
Excellent communication, negotiation, and relationship-building skills
Proven ability to manage a profitable book of business and achieve financial objectives
Strategic thinking and problem-solving skills with a focus on customer satisfaction and retention
Ability to work collaboratively across functions and influence decision-making

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
April 23, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Account Manager