Senior Account Manager Job at Microsoft Corporation (Dublin)

Senior Account Manager

Microsoft Corporation

Location:
Ireland , Dublin

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. If you are passionate about online advertising, have a growth mindset, and love building great relationships with customers, then you will feel right at home in our team. As a Senior Account Manager, you will manage your own portfolio of advertisers, driving both revenue and client satisfaction by ensuring our Microsoft Advertising offering is valued and understood, linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The Account Manager is a core member of the account team, focused on driving data-driven optimisations aligned with client needs, executing campaigns, and driving solid coordination of internal resources for excellence in the execution of core tasks, account transitions, and client account health.

Job Responsibility:

Ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience
Establish the business value of Microsoft’s advertising solutions by proactively developing a solid, comprehensive understanding of clients' marketing needs and delivering advertising solutions as part of their overall marketing strategy
Leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business
Identify and understand the drivers of satisfaction, help create long-term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers
Establish recovery action plans to improve the client's overall experience
Adopt Microsoft sales strategies as you proactively leverage Unified Client Management (CRM) tools to increase performance, satisfaction, and upsell opportunities
Generate business and upsells by developing value-proposition presentations and specialised business plans for clients
Proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them
Proactively own and elevate relationships throughout multiple levels at the customer’s organisation
Act as a thought leader on industry trends, technology, and KPIs
Leverage competitive knowledge to elevate the client’s success and create solutions that increase revenue
Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued
Demonstrate Microsoft’s culture of inclusiveness and diversity at all times and contribute to the success of others by promoting mutual learning

Requirements:

Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
OR Bachelor's Degree in Sales, Marketing, or related field AND work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
OR relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
OR equivalent experience
Fluency in German and English
Paid search experience

Nice to have:

Excellent communication and presentation skills
Demonstrated ability to consistently meet or exceed revenue goals or targets
Proven ability to understand customer needs and create and deliver customised, customer-focused pitches and solutions
Solid analytical skills
Solid knowledge of the online advertising industry, trends, and customers’ needs
Passion and curiosity for technology as an enabler for customer and company growth
Ability to travel up to 25%, as appropriate
Ability to embody our culture and values

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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