Senior Account Manager Job at 360 Resourcing Solutions (Seaham)

Senior Account Manager

360 Resourcing Solutions

Location:
United Kingdom , Seaham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are expecting unprecedented growth in 2026, which means our client portfolio will continue to grow. Therefore, we are inviting applications for an experienced Senior Account Manager to strengthen and support our Account Management Team. This is a key role, responsible for owning senior client relationships, leading a small team, and driving commercial and performance outcomes across multiple campaigns. If you are passionate about building strategic client partnerships, confident working with data and insight, and thrive in a fast‑paced contact centre environment – we’d love to hear from you.

Job Responsibility:

Own key client relationships: Act as a trusted partner for a portfolio of ResQ clients, ensuring their needs are understood, expectations are exceeded, and opportunities for development are identified
Lead and develop the team: Oversee Account Managers and Account Executives, providing direction, coaching, and support to deliver a consistently high‑quality service
Drive performance & revenue: Use data, insights, and forecasting to maximise performance, revenue, and margin across your accounts
Be the link between client and operations: Collaborate closely with Operations, Resource Planning, Finance and other teams to ensure smooth delivery and continuous improvement
Create and deliver WBR, MBR and QBR (Weekly, Monthly and Quarterly Business Review) presentations, clearly telling the performance story to clients
Monitor and track revenue, KPIs and performance for your campaigns, using data to identify trends, risks, and opportunities
Lead internal performance meetings with Operations to align on actions, plans, and future performance targets
Manage invoicing and billing for your client base, ensuring accuracy and timely completion
Support capacity planning discussions with Resource Planning, ensuring the right resource is in place to deliver
Conduct ad hoc analysis and insight to answer client questions, support business cases and drive improvements
Provide regular RAG and revenue updates to the Director of Operations and senior stakeholders
Coordinate client site visits and internal stakeholder meetings, representing the Account Management Team professionally at all times

Requirements:

A minimum of 2 years as an Account Manager in a similar environment, ideally within contact centres or client services
Proven ability to build and maintain strong relationships at multiple levels, with a focus on trust, transparency, and delivery
Confidence working with data (revenue, KPIs, forecasts) and translating insight into action for both clients and internal teams
Excellent written and verbal communication skills, comfortable presenting to senior stakeholders and client teams
Experience leading and developing others, setting clear expectations, and creating a collaborative, high‑performance culture
Ability to manage multiple clients, deadlines, and priorities in a fast‑paced environment

What we offer:

Work at the heart of our client relationships, directly influencing growth, performance, and long‑term partnerships
Lead and grow a talented team within a supportive, collaborative environment
Be part of a business that is investing in its people, its processes, and its future – with clear opportunities to progress your career

Additional Information:

Job Posted:
March 05, 2026

Employment Type:

Fulltime

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