Senior Account Manager

• Develop and implement comprehensive Success Plans tailored to each client’s strategic goals and business objectives
• Provide strategic insights and guidance to align Paymentology services with client long-term vision
• Review and analyse client performance metrics regularly, ensuring alignment with objectives and proactively addressing issues
• Set up and lead key client meetings including Weekly Operational Reviews, Monthly Performance Reviews, Quarterly Business Reviews, and Annual Steering Committees
• Continuously assess progress, gather feedback, and refine strategies to maximise client success
• Manage critical and high-value client accounts as the primary point of contact
• Build and maintain strong, trust-based relationships with key stakeholders and senior executives
• Act as a client advocate within Paymentology, ensuring their needs are represented and addressed
• Ensure timely and successful delivery of solutions aligned with client needs and expectations
• Drive initiatives to gather and analyse client feedback, improving overall client experience
• Develop and execute strategies to enhance satisfaction and minimise churn
• Monitor client health indicators and proactively implement retention strategies
• Identify and pursue upselling and cross-selling opportunities aligned with client needs
• Drive contract renewals and negotiations, leveraging insights to enhance value and satisfaction
• Prepare and present detailed KPI reports during strategic meetings such as QBRs
• Track and report on Success Plan achievements, providing strategic recommendations
• Utilise data analytics to identify opportunities for improvement and growth
• Provide mentorship and guidance to account managers and team members
• Foster a client-centric culture and lead by example
• Deliver training, workshops, and thought leadership to both internal teams and clients
• Act as the senior escalation point for client issues, ensuring timely resolution
• Identify risks early and implement proactive solutions
• Collaborate cross-functionally with product, sales, and marketing teams to align strategies and deliver value

• 8–10 years of experience in account management, client relationship management, or similar roles working with enterprise or high-value clients
• Strong experience working in fast-paced, dynamic environments with an agile mindset
• Proven ability to manage enterprise-level clients and complex stakeholder relationships
• Excellent analytical skills with the ability to interpret client data and provide actionable insights
• Strong negotiation and contract management skills
• Exceptional communication skills, both written and verbal in English
• High attention to detail and strong organisational and multitasking abilities
• Demonstrated leadership capability and ability to mentor others
• Resilience and ability to perform under pressure while maintaining a focus on outcomes
• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

• Experience in 24/7 operational environments is highly advantageous
• Bachelor’s degree in Business, Finance, Technology, or a related field preferred

Working with a diverse, global team