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The Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment. This role is about ownership and leadership, not just managing communication. The Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions. The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.
Job Responsibility:
Guide Client Strategy
Learn each client’s business, market, and growth goals
Help translate those goals into clear marketing priorities
Provide guidance and recommendations based on performance data and market trends
Identify opportunities that could improve results or expand the account
Be the Client’s Trusted Advisor
Serve as the main point of contact for client communication
Lead regular client conversations about performance, strategy, and next steps
Explain marketing performance in a way that makes sense to business owners and leadership teams
Build long-term relationships based on trust, clarity, and accountability
Bring Clarity to the Internal Team
Clearly communicate client goals, priorities, and feedback to internal specialists
Help ensure everyone understands what success looks like for the account
Encourage strong thinking and new ideas that could improve results
Stay Focused on Results
Monitor performance trends across marketing channels
Ask questions when results don’t make sense
Look for ways to improve performance rather than simply maintaining the status quo
Requirements:
5+ years of experience in account management, client success, or digital marketing
Experience working in a marketing agency environment is strongly preferred
Solid understanding of digital marketing including Paid Search, SEO, Social Media, and website performance
Strong communication skills and the ability to explain marketing performance clearly
Exceptional organization and follow-through
Ability to manage multiple client relationships at the same time
Comfortable working in a fast-moving environment where priorities shift
Nice to have:
Experience working with home service companies is a major plus
Monday.com or a similar project management platform
ServiceTitan (home service CRM) – strong plus
Housecall Pro (home service CRM) – plus
HubSpot (CRM and marketing automation)
CallRail (call tracking and lead attribution)
Google Ads
Google Analytics / GA4
Meta Ads Manager
SEO tools such as SEMrush
Google Looker Studio or similar reporting platforms
What we offer:
Competitive salary based on experience
Excellent health insurance plans for employees
401(k) with company contribution and financial planning resources to support long-term goals
Generous paid time off and paid holidays
Office closed between Christmas and New Year’s to allow the team to fully recharge
Hybrid work schedule with work-from-home days on Monday and Friday
Summer hours half day Friday Memorial Day - Labor Day
Training and professional development opportunities to help employees continue growing their skills
Career development opportunities as the agency continues to grow
A collaborative, supportive team environment that values accountability, curiosity, and doing great work