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Senior Account Manager

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Location:
Germany , Hamburg or Berlin

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Category:
Sales

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Contract Type:
Not provided

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Salary:

70000.00 - 85000.00 EUR / Year
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Job Description:

As a Senior Account Manager (m/f/d) at SCAYLE, you are the strategic partner for a portfolio of our enterprise E-commerce customers. You act as the primary interface between their business ambitions and our powerful B2C SaaS platform. While your focus is on driving business value, you will navigate a sophisticated technical landscape. You will thrive by being the “central hub” – orchestrating communication between the client’s business stakeholders and our internal technical units, to ensure long-term growth and platform excellence.

Job Responsibility:

  • Relationship Management: Own the end-to-end relationship for a portfolio of enterprise clients, serving as their main point of contact and trusted advisor from the point of sales-closing through to strategic account expansion
  • Roadmap Alignment & Feature Adoption: Act as the strategic link between our Product teams and your clients. You proactively introduce new features, align client needs with our roadmap, and ensure they are leveraging the full potential of our latest releases
  • Hands-on Support: While maintaining a strategic focus, you aren’t afraid to jump in if needed get your hands dirty. You will perform smaller configurations and adjustments directly within the SCAYLE Panel to provide immediate value to your clients
  • Bridge the Gap: Work closely with our internal tech teams to translate client business requirements into technical solutions and vice versa
  • Orchestration: Coordinate internal resources to resolve complex client challenges, ensuring that technical escalations or feature requests are handled with a business-first mindset
  • Performance Reviews: Lead Business Reviews, SteerCo meetings, and strategic workshops, analyzing KPIs to proactively recommend optimizations for the client’s e-commerce operations
  • Strategic Growth & Advocacy: Identify upselling and cross-selling opportunities to expand the SCAYLE footprint. Your goal is to turn clients into success stories and active advocates who support SCAYLE through reference calls and case studies

Requirements:

  • 3+ years of experience in E-commerce, SaaS, or Technical Consulting
  • Business-driven with a technical soul: you understand the concept of APIs and integrations and have the curiosity to dive into technical details
  • You are a natural at building relationships, managing expectations, and acting as a true partner to senior stakeholders (Head of/C-Level) rather than just a vendor
  • You are a confident communicator who can simplify complex topics, outline value drivers, and negotiate contract structures with C-level stakeholders
  • You have a proactive problem-solving mindset and enjoy getting hands-on with the platform to solve problems independently
  • You excel at managing multiple accounts, cross-functional stakeholders, and project health in a fast-paced environment
  • You are focused on achieving KPIs related to client satisfaction, account growth, and overall profitability
  • Flexible mindset with the willingness to actively contribute to shaping a growing team and its processes
  • Fluency in English is a must

Nice to have:

  • Experience in E-Commerce
  • Familiarity with other enterprise e-commerce systems (e.g., Salesforce Commerce Cloud, commercetools, SAP Commerce, or Shopify Plus)
  • Experience in a hyper-growth SaaS startup environment, having seen a company scale from “early” to “enterprise”
  • Fluency in German is a plus, but not needed
What we offer:
  • Hybrid working
  • Fresh fruit every day
  • Sports courses
  • Free access to code.talks
  • Exclusive employee discounts
  • Free drinks
  • Language courses
  • Company parties
  • Help in the relocation process
  • Mobility subsidy
  • State-of-the-art technology
  • Central Location
  • Flexible Working Hours
  • Company pension
  • Professional training
  • Dog-friendly office
  • AY Academy
  • Feedback Culture
  • Job Bikes

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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