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City Plumbing Logo City Plumbing · Sales

Senior Account Manager

United Kingdom, Tiverton · Job Posted March 20, 2026
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Job Description

Come and join us as a customer focused and sales driven Senior Account Manager and be part of a hugely successful and friendly Non Residential team. As a Non Residential Senior Account Manager, you will play a pivotal part of our Non Residential strategy. The role is broad and varied working with a number of internal and external stakeholders. The primary focus will be to maintain and nurture relationships, serving as the primary point of contact between the company and its clients, addressing any inquiries, concerns, or issues that may arise by working closely with various internal stakeholders to deliver a high-quality level of service; identifying opportunities to upsell or cross-sell products or services.

Job Responsibility

  • Develop key relationships with decision makers in mid-large contractors to influence sales development and retention
  • Facilitate and manage new and existing live orders and act as the key contact for the Customer
  • Ensure that the Company meets all of its obligations during the supply/call-off of product
  • Ensure that all quotations are submitted on time and in accordance with customer requirements
  • Identify and secure further sales opportunities with existing and new customers to grow market share
  • Develop and implement a strategy of continuous improvement to drive sales growth
  • Build strong relationships across multiple internal stakeholders
  • Identify specification and value engineering opportunities to improve quote conversion rates
  • Build customer, sector, market and industry knowledge to help drive growth
  • Utilise the company I.T and CRM systems to manage a pipeline of quotations

Requirements

  • Previous experience of working within key account management
  • Sanitaryware sector experience
  • Excellent communication skills (both written and verbal)
  • Solid range of Account Management/Customer Service skills
  • Strong influencing and negotiating skills

What we offer

  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an inclusive environment
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