Senior Account Manager

• Implement processes for sales, account management, and business retention operations for organizational product and services for the Professional Employer Organization book of business
• Responsible for internal and external communication and downstream system execution to transmit renewals, structural and benefit changes
• Work in collaboration with the Account Executive on the plan sponsor relationship, renewal decisions and strategic direction
• Stay up to date with annual PEO portfolio changes, maintaining accurate plan grids
• Meet PEO timeline by updating all PEO operational transaction items including the final plan grid, SBC's, Large Group Intake Tool, ID card reviews, etc
• Works closely with the internal Plan Sponsor Services team and participates on implementation calls to ensure all deliverables are on target
• Responsible for ensuring annual items such as MA MCC testing is in compliance with our fully insured plan offerings
• Involved in escalated member or plan sponsor issues
• Involved in preparing/conducting in person and virtual plan sponsor trainings as needed working in collaboration with the PEO Client Benefit Educator
• Mentorship opportunities with less tenured account management team members

• Health Insurance license in resident state or become licensed within 90 days of hire date
• A minimum of 4 to 5 years Account Management experience in the healthcare industry, with a preference for Professional Employer Organization experience
• Adept at execution and delivery(planning, delivering and supporting) skills
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at attention to detail
• Adept at presenting in person or virtually
• Adept at engaging with the C-suite
• Willing to travel up to 10-15% annually
• Bachelor's degree preferred/specialized training/relevant professional qualifications, or equivalent work experience

Professional Employer Organization experience

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access