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We're looking for a Senior Account Manager to join the Flywheel Content Studio team. The Senior Account Manager will lead clients as a primary point of contact ensuring retailer digital shelf content is delivered on brief, on time, and on budget. This role will report directly to either a Director or Senior Director. One of the most important aspects of the Senior Account Manager role is being able to effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders. The role is a senior role, and therefore, you must be well versed in retailer digital shelf content. You are a subject matter expert across retail content touchpoints, understanding the role of content, best practice, retailer and marketplace nuances, and how content supports our clients’ business initiatives. Becoming a subject matter expert, paired with solid project management, will ensure success as a Senior Account Manager. The role is a hybrid of project manager, client service, financial management, thought leadership, and some experience managing a direct report and/or leading a cross-functional team across copy, design, data, and other roles across the team to deliver great work that will meet client expectations.
Job Responsibility:
Lead clients as a primary point of contact ensuring retailer digital shelf content is delivered on brief, on time, and on budget
Effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders
Collaborate cross-functionally to shepherd clients and team members through the content process
Manage client interactions to establish credibility and trust as a business advisor
Understand content studio offerings to ensure we deliver to meet client requests
Lead and/or support the development of content business reviews, competitive analysis, financial trackers, and content or category-specific trends and ongoing thought leadership presentations
Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge