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As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.
Job Responsibility:
Oversee campaign execution for specific influencer marketing campaigns
Sit within a team of client service individuals who support each other on campaign execution
Take on client facing ownership and responsibilities alongside the Account Director and Senior Account Director to help drive consistent client communication and success in post sale
Join, lead, and support on key client meetings
Managing & working collaboratively to support new business and upsell opportunities with the client
Support in achieving and exceeding monthly client and business KPI targets
Lead influencer contract negotiations and management
Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of service
Lead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement Team
Continuously focus on best in class client service and output of work for our partner
Requirements:
5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing
Experience in account management, creator management, measurement, paid media and working within a revenue organization
Experience working with food & beverage brands, including QSR
Experience identifying and sourcing creator talent
Experience negotiating contracts with creators, agents, managers and/or attorneys
Experience scoping and planning content calendar based on creator rates and client KPIs
Experience in creator and/or creator agency outreach
Experience executing campaigns across many of the social platforms including TikTok, Meta, YouTube, Pinterest and Snap
Experience working on multiple campaign responsibilities and projects simultaneously
Experience in delivering post-campaign analysis presentation and reports
Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
Experience in revenue recognition systems and processes
You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
Very comfortable with spreadsheets, numbers and data analysis
You are extremely comfortable leading client calls, presentations and conversations
You are nimble, forward thinking, strategic and comfortable with ambiguity
You are positive, collaborative and exude leadership qualities
Nice to have:
Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
Experience with designing decks is a plus
What we offer:
Medical Benefits through Insperity
Wellbeing support including EAP & Mental Health cover
401K with match opportunity
22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
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