Senior Account Manager Job at AKQA (Berlin)

Senior Account Manager

AKQA

Location:
Germany , Berlin

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At AKQA we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients. Our Client Services teams are the champions for product excellence and enduring client relationships, being highly organised and credible sparring partners. They nurture and build client relationships founded on shared values and aspirations – and are motivated by work that makes a meaningful and sustained impact with a passion for our clients’ business, industry best practices and state-of-the-art techniques. Our Senior Account Managers are charismatic, design and technology enthusiasts who display the management skills required to keep abreast of the current market and juggle multiple projects simultaneously. Effective communication, a collaborative, empathic nature, attention to detail and top-notch presentation skills are also necessary to deal effectively with clients and keep the team to deadlines. Located in Berlin, you will oversee a leading global automotive brand – primarily across website, app, and content projects. You will be responsible for developing strong client relationships and are committed to driving the business forward through innovative work that inspires and motivates audiences. You will be surrounded by some of the brightest minds in their fields.

Job Responsibility:

Builds and maintains client relationships
conscientious and proactive in bringing forward creative and strategic opportunities, inspiring with creativity, with full understanding and empathy for their business
Takes the reins to drive projects forward and ensures maximum success and growth for both client and AKQA
Develops a deep understanding of client’s business, market environment, and audiences
Successfully builds and manages trust with multiple stakeholders, partners and clients to ensure we reach successful creative outcomes for both the client and AKQA
Constantly demonstrating AKQA strategic thinking, e.g. able to formulate strategic propositions and communicate these via client-ready presentations, prototypes and points of view
Ensures AKQA shares relevant solutions that meet client business objectives
Identifies, pursues and converts organic growth opportunities and supports the management & conversion of new business opportunities
Demonstrating care for stakeholders through unparalleled service and communication
keeping teams informed of project progress and managing expectations proactively
Responsible for all aspects of monthly, quarterly and annual financial process for client accounts
Reaching profitability and revenue targets with sharp accuracy in forecasting
Provides a viewpoint on team resource and configuration
Sets out detailed month-by-month forecasts against which resource can be planned
Creates and distributes professional-quality written documentation (presentation decks, status reports, agendas, contact reports, emails)
Ultimately responsible for the last quality check of all deliverables, ensuring we are delivering against briefs and expectations
Able to support and steer a team in the development of a digital product vision and roadmap that aligns with client goals

Requirements:

Agency account management experience at a leading digital agency or similar organisation
Demonstrable experience working across diverse digital projects, including experience design (UX/UI), iterative design sprints, and web development
Some experience and interest collaborating with cross-functional teams to build and launch consumer-facing programs, such as loyalty platforms or other digital initiatives
Familiarity with generative AI tools and applications, and an understanding of their potential to enhance creative, strategic, and product development processes
Experience with global luxury and automotive brands preferred
A solid understanding of the end-to-end digital product development lifecycle, from discovery to launch and optimisation
Successful track record of building exceptional client relationships
necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues
Comfort and understanding of standard web development project terminology and processes, enabling effective collaboration with product and development teams
Strong presentation skills such as written, visual and verbal
Ability to structure strategic ideas into well-ordered and insightful keynote presentations
Knowledge of agile development methodologies and frameworks (e.g., Scrum, SAFe) is highly desirable
Good judgement: provide guidance, analyse a situation and provide advice under pressure
Commercial acumen: a consistent track record of meeting and exceeding revenue targets
Business-level fluency in both German and English. This includes the ability to effectively communicate, both verbally and in writing, in a professional business context. Applicants should be comfortable engaging in complex discussions, negotiations, and preparing formal documentation in both languages

Nice to have:

Experience with global luxury and automotive brands preferred
Knowledge of agile development methodologies and frameworks (e.g., Scrum, SAFe) is highly desirable

Additional Information:

Job Posted:
January 16, 2026

Work Type:

Hybrid work

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