Senior Account Manager UK

• Managing and growing a portfolio of strategic enterprise accounts, with ownership of client relationships, commercial performance, and long-term account strategy
• Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions
• Identifying upsell, cross-sell, and expansion opportunities across Aptitude's product suite to drive incremental revenue growth
• Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities
• Developing and executing strategic account plans aligned to client priorities and business objectives
• Driving high levels of client retention and customer satisfaction across your account portfolio
• Partnering closely with Product, Professional Services, Support, and Partnerships teams to ensure successful delivery and ongoing client value
• Managing escalations effectively and acting as a senior point of contact for key client stakeholders
• Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership
• Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events
• Maintaining a strong understanding of Aptitude's product suite, market positioning, and broader finance technology landscape
• Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development

• 5+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech
• Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases
• Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations
• Experience engaging and influencing senior stakeholders and C-suite executives
• Ability to manage multiple strategic accounts within a fast-paced, high-growth environment
• Excellent communication, presentation, and relationship management skills
• Strong organisational skills with a proactive, solutions-oriented mindset
• Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable
• Entrepreneurial attitude with a collaborative, high-performance approach to client management

Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable

• ShareSave scheme – ability to purchase company shares on preferential terms
• Private healthcare
• Income protection and group life insurance
• Pension Scheme
• Company Funded Health Cashplan
• Employee Assistance Programme
• Access to Private Dental Benefits
• Flexible / hybrid working options
• Enhanced Family Friendly Leave for adoption, maternity and paternity
• Bike 2 Work Scheme
• Employee Referral Bonus
• bonus scheme