Senior Account Manager (Temporary) Job at Middle Seat (Washington, D.C.)

Job Description

Senior Account Manager is a key support role within our Client Services Department, designed for someone with strong online fundraising and/or digital persuasion knowledge and cross-platform digital strategy. This role is a great fit for someone who is ready to grow into full account ownership. You’ll work closely with senior leadership to help manage day-to-day coordination, client communications, and project tracking across a small portfolio of accounts. You’ll learn our client service standards and SOPs inside and out, supporting the department on projects while developing the skills to lead accounts independently over time. This is a great fit for someone who’s been in a leading digital strategy role at an organization or on a campaign — and is ready to learn the ropes of client-facing account management. This role is not part of the bargaining unit

Job Responsibility

Serve as day-to-day point of contact for 3-5 multi-service client accounts: contributing to deliverable planning, project management, and internal coordination and supporting senior leadership as needed
Deliver clear, compelling updates to clients – presenting topline performance, key trends, and strategic recommendations – with support from senior leadership as needed
Support client management norms, including processes and communications
Lead client calls and support prep work, agendas, note-taking, and action item follow-up
Flag potential client issues/risks early and contribute to internal solutions
Coordinate internal staff across copy, creative, and reporting to ensure smooth execution
Maintain deliverable trackers, calendars, and pacing docs across service departments (email, ads, texts, etc.)
Draft internal briefs and client-ready updates in coordination with staff from across verticals
Document learnings, best practices, and client documentation across accounts
Grow into client ownership over time, taking on increased responsibility and leadership as skills develop
Own daily/weekly/monthly performance tracking for each client's program, including creating and updating projections and budget updates with input from verticals and leadership
Flag over- or under-spend risks to leadership with recommendations
Surface growth opportunities, testing strategies, and optimizations
Learn, implement, and contribute to Middle Seat SOPs (onboarding, reporting, internal workflows) with guidance
Own upselling opportunities (i.e., pitching new services or scaling client budgets) within current client accounts
Support in external business development (creating sales and marketing materials, conducting sales research, attending client meetings, etc.)
Identify opportunities to improve client-facing processes based on experience and feedback from internal teams and clients, and help develop those materials
Other responsibilities as assigned

Requirements

4-5 years of experience in digital strategy for clients or on political campaigns
1 cycle of experience leading digital programs – either leading cross-vertical accounts in an Account Lead level role at a political digital agency or serving as a Digital Director for a congressional campaign or organization
Strong verbal and written communicator (both in client copywriting and in the ability to communicate tasks and goals to clients and staff)
Digital strategist who understands the ins and outs of online fundraising, digital content, and paid media
Highly organized, detail-oriented, and comfortable managing multiple accounts simultaneously
Self-starter with a growth mindset who can pick up new programs/tools quickly
Comfortable with tools like ActBlue, Google Workspace, Slack, and CRMs like ActionKit

Nice to have

Creative tools like Adobe Creative Suite, Figma, or Canva are a plus
Proficiency in fundraising projections, spreadsheets, and client budgets preferred
Prior agency or consulting experience preferred but not required

What we offer

100% premium coverage for health, dental, and vision
Zero deductible health plan
$75 monthly mobile phone & internet subsidy upon presentation of supporting documentation
6% employer match on your 401k retirement account
Mental health expense subsidy of up to $300 per month (an individual appointment can be reimbursed in an amount up to, but not exceeding, $150
and individuals may submit requests for such reimbursement monthly, and will receive reimbursements within 30 days)
$100 monthly student loan reimbursement upon presentation of supporting documentation
10-15 paid vacation days off, depending on the anticipated length of employment (10 days for 6 month cycle hires, 15 days for 9 month cycle hires)
Unlimited sick leave
Commuter benefits for public transportation for staff in the DC Metro Area upon the same terms offered to regular, full-time employees
Co-working space stipend for cycle hires outside of the DC Metro Area upon the same terms offered to regular, full-time employees
Remote work (or work in our D.C. office)

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Senior Account Manager (Temporary)

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