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Senior Account Manager - SaaS

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join.com

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Location:
Germany , Berlin

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Category:

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Contract Type:
Employment contract

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Salary:

65000.00 - 100000.00 EUR / Year

Job Description:

As a Senior / Principal Account Manager, you’ll play a critical role in shaping and growing long-term customer relationships. You won’t just manage accounts – you’ll act as a Trusted Advisor, Challenger, and Growth Partner, driving commercial impact and ensuring customers unlock the full value of JOIN.

Job Responsibility:

  • Own and grow a portfolio of strategic accounts as the main point of contact
  • Identify and understand customer needs and translate them into tailored solutions
  • Drive account expansion through proactive up- and cross-selling opportunities
  • Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite
  • Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach
  • Proactively prevent churn through strong stakeholder engagement and account strategy
  • Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience

Requirements:

  • 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or Tech)
  • Proven track record in account growth and measurable revenue impact
  • Sales drive: you spot opportunities, close deals, and expand accounts with confidence
  • Strong communication and presentation skills in German and English
  • Proactive, structured, and independent working style – you take ownership and deliver results
  • Customer-centric mindset with the ability to turn business challenges into solutions
  • Intrinsically motivated and hungry to make a difference

Nice to have:

  • Fluency in French
  • Experience in HR Tech or similar B2B environments
What we offer:
  • Apple hardware – The best tools for the job (MacBook)
  • Team events – Brunches, sports activities, and quarterly gatherings in Berlin
  • Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy
  • Competitive salary – Tailored to align with your experience level
  • Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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