Senior Account Manager

Senior Account Manager - Procurement Solutions

ReadyTech Group

Location:
Australia , Melbourne ▼
Sydney
Queensland

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Making a meaningful difference with mission-critical software that empowers communities to thrive. ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

Job Responsibility:

Customer Relationship Management: Cultivate strong, trusting relationships with key clients. Serve as the primary contact for client inquiries, escalations, and strategic discussions within the sectors. Understand the broader needs, objectives, and challenges of the segments to offer tailored procurement solutions. Ensure regular communication with clients to provide updates, gather feedback, and ensure satisfaction
Territory Strategy and Growth: Develop and execute territory-wide business strategies to meet revenue targets and growth goals. Identify opportunities for upselling or cross-selling additional products or services across the customer base. Collaborate with internal teams to deliver solutions that are aligned with the needs of the entire territory. Proactively monitor the health of the accounts and address any issues to prevent churn. Identify and own opportunities for Sales into new accounts
Project Oversight & Delivery: Act as a liaison between clients and internal teams, facilitating communication and managing expectations on a territorial level. Provide guidance and support to project teams to address any issues or challenges that arise during project execution across the region
Performance Tracking and Reporting: Monitor key metrics such as revenue, retention, and satisfaction levels across the territory. Analyse data to uncover trends, opportunities, and areas for improvement within the territory. Produce regular reports and presentations summarising performance for clients and internal stakeholders
Market and Competitive Analysis: Stay updated on industry trends, market shifts, and competitor activities within the sectors for Procurement Solutions. Utilise market insights to anticipate client needs and discover innovation opportunities in Government and regulated industries. Share pertinent information with internal teams to influence strategic decision-making and product development efforts

Requirements:

Excellent communication, presentation, and workshop facilitation skills
Be comfortable to adapt and multi-task in a fast-paced environment
The ability to build and maintain positive relationships with clients, understand their needs, and manage expectations to ensure client satisfaction and project success. Strong attention to detail in handling business development leads and managing projects from lead to delivery
Business Development skills - managing long-term pursuit opportunities along with opportunistic tender responses and customer growth and development
Results-driven mindset with a commitment to achieving targets and delivering value to clients
The ability to identify the requirements of the business and craft a solution from our core products and services
Highly organised with ability to plan communication cycles and touch points across your portfolio in a frequent and consistent manner
Effective negotiation skills for resolving conflicts, managing stakeholder expectations, and reaching consensus on project scope, timelines, and resource allocation
Knowledge of Sourcing, Contract, and Strategic Procurement solutions in Government and regulated industries
Understanding of government operations, regulations, procurement processes, and budgetary constraints is crucial
Knowledge of government procurement procedures, including RFP processes, contract negotiation, and vendor selection criteria, is necessary
Ability to articulate the value proposition of our enterprise solutions tailored to the specific needs and challenges of customers
Strong interpersonal and communication skills for building engagement with government decision-makers and conveying the benefits of our enterprise solutions
Proven enterprise software and complex solution sales experience into government and enterprise customers
Previous experience working within or selling to government agencies, understanding their unique challenges and decision-making structures
Specific experience selling enterprise software solutions into government customers
Deep knowledge of contract lifecycle management, sourcing, tendering, and strategic procurement in Government or similar industry segments
Proficiency in negotiating complex contracts and agreements with government clients, navigating procurement procedures and compliance requirements
Strong networking skills and the ability to build and maintain relationships with decision-makers and key stakeholders
Experience collaborating with cross-functional teams to deliver comprehensive solutions and support to government clients

What we offer:

A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Australia via the Ready Beans team
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Paid parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
Flu vaccinations
And plenty of ReadyTech merch drops along the way

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

ReadyTech Group - All Job Offers

Job Link Share: