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FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts in Southern Europe (France, Italy, and Spain). Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account. Drives billing activities with clients. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Mentors and trains junior level account managers.
Job Responsibility:
Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction
Maintain high customer satisfaction and serve as the primary escalation point for any customer issues or escalations
Maintain and manage a portfolio of accounts and/or an existing revenue base across Southern Europe (France, Spain, and Italy)
Cultivate relationships with our partners to gain insight into customer strategy, expansion plans etc.
Partner with sales to develop new sales opportunities, review quota, funnel and forecast for various accounts
Supporting leadership with revenue forecasting activity within accounts and deliver to leadership as needed
Reviews new revenue opportunities to identify potential areas of growth
Support the customer success team, including initiatives such as retention and client engagement
Support sales and business leaders with quarterly business reviews (QBRs) for each account with an emphasis on broader business relationship
Consistent exercise of independent judgment and discretion in matters of significance
Requirements:
More than 5 years of experience in account management or client-facing roles
Experience negotiating commercial deals and campaign terms with clients (these can be DSPs, SSP, or independents)
Proven ability to build and maintain client relationships across key accounts
Strong experience in adtech, programmatic, or media sales environments
Good understanding of the programmatic ecosystem (DSPs, SSPs, exchanges)
Experience working directly with DSPs and managing those relationships
Comfortable working with sales teams on pipeline, forecasting, and targets
Ability to spot growth opportunities and drive revenue within accounts
What we offer:
Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more!