Senior Account Manager People Operations Job at ASML (Hsinchu)

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Account Manager

We are Born Social, a social-first creative agency that brings brand building in...

Location

United States , New York City

Salary:

80000.00 - 90000.00 USD / Year

Born Social

Expiration Date

Until further notice

Requirements

Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
Highly organized: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
You'll have three to five years of experience working in social media (agency-side preferable)

Job Responsibility

Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
Account Operations: leading and project managing work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
Influence and production: where influencer and creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
Team Culture: you'll work with the Account Directors and VP team to develop and uphold a strong team culture

What we offer

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus

Fulltime

Senior Account Manager

As a Senior Account Manager, your objective is to successfully deliver the socia...

Location

United Kingdom , London

Salary:

43000.00 - 48000.00 GBP / Year

Born Social

Expiration Date

Until further notice

Requirements

Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
You'll have three to five years of experience working in social media (agency-side preferable)

Job Responsibility

Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Manager, Licensing, Credentialing, & Enrollments

Own the strategy and execution of our licensing, credentialing, and Medicaid enr...

Location

United States

Salary:

145000.00 - 170000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

5+ years healthcare operations experience, ideally having worked within healthcare delivery or a high-growth startup
2+ years people management experience
1+ years experience managing licensing, credentialing, and enrollment activities
Experience with credentialing APPs, therapists, registered dietitians, physicians, and doulas with Medicaid managed care plans preferred
Exceptional project management and prioritization skills
Experience building and scaling operational processes for clinicians
Results-oriented operator who moves fast
Meticulous attention to detail
Comfort with ambiguity
Exceptional ability to work cross-functionally with clinicians, technical teams, and external vendors / contacts

Job Responsibility

Manage a team of licensing and credentialing associates and managers
Oversee the end-to-end process for licensing, credentialing and enrolling providers with states and our health plan partners
Own and implement licensing, credentialing, and enrollment strategy across clinical specialties, payers and geographic states to ensure adequate coverage and access to care for patients
Leverage data to proactively identify gaps in both process and clinician licensing, credentialing, and enrollment coverage
Proactively identify and resolve process improvements, both internally and with third parties
Own processes related to the Pomelo Credentialing Committee
Work cross-functionally with our customer success, market operations, and clinical teams to hit our licensing and credentialing goals
Manage relationship with third-party licensing vendor, including holding them accountable to SLAs
Lead audit activities related to licensing, credentialing, and enrollment including delegated credentialing agreements
Scale the licensing, credentialing, and payer enrollment guide across all Pomelo states and payers

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Garage Operations Manager

Nolan UK is part of the Nolan Group – headquartered in New Ross, Co. Wexford, Ir...

Location

United Kingdom , Bridgend, Wales

Salary:

Not provided

NOLAN TRANSPORT

Expiration Date

Until further notice

Requirements

Have a minimum of 5 years management experience working in a similar role – ideally in the road transport industry
Be well organised and a multitasker with an eye for detail and a good common sense approach to the scheduling of work
Have a strong commitment to compliance, health and safety and quality standards
Have stock room and spare parts management experience
Have strong proven leadership skills and be able to demonstrate team leadership, motivation, coaching and the day-to-day management of a team
including performance reviews and staff appraisals
Demonstrate responsibility for delivering on a business plan and its objectives including the management of all resources and costs
Have experience of day-to-day reporting and accountability to senior management
Possess a positive, can do attitude and the ability to go the extra mile to get the job done correctly and on time
Ability to work to deadlines and great attention to detail

Job Responsibility

Working closely with and reporting to the Garage Director – you will be responsible for the day-to-day operation of the business
Manage the onsite team of assorted garage staff including mechanics, welders, auto electricians and refrigerated unit technicians
People management duties will include recruitment, selection, training and performance management – including evaluating the quality of the work being undertaken
Log, evaluate and assign all work to be undertaken and schedule the order in which the work is to be undertaken
Assess the work in such a way that complex work is properly assigned while quick and easy repairs are expedited through the garage
Ensure staffing levels are in keeping with the operational needs and financial goals of the business
Operate the facility in full compliance on all matters such as health and safely and quality standards. This responsibility will include the scheduling of regular audits of all agreed standards
Ensuring that all work undertaken is recorded correctly, dated and retained for the purposes of road safety compliance
Accurately record the movement and use of parts and update the stock records each day
Liaise with the Garage Director weekly on the parts and consumables to be ordered each week

What we offer

The role comes with an attractive competitive salary
Willing to achieve the licence at the expense of the company

Fulltime

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...

Location

Canada , Toronto

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
Demonstrated leadership, communication, and technical writing skills
Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
Ability to budget, multi-task, prepare reports, and measure results
Must speak and write fluently in the English language

Job Responsibility

The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents

Fulltime

Select Country

Senior Account Manager People Operations

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Senior Account Manager People Operations

Senior Payments Operations Manager

Senior Account Manager

Senior Account Manager

Technical Engagement Manager / Account Manager

Senior Manager, Licensing, Credentialing, & Enrollments

Senior Manager, Global Merchant Support

Garage Operations Manager

Command and Control Senior Manager

Our AI answers in your language