Senior Account Manager People Operations Job at ASML (Hsinchu)

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Account Manager

We are Born Social, a social-first creative agency that brings brand building in...

Location

United States , New York City

Salary:

80000.00 - 90000.00 USD / Year

Born Social

Expiration Date

Until further notice

Requirements

Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
Highly organized: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
You'll have three to five years of experience working in social media (agency-side preferable)

Job Responsibility

Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
Account Operations: leading and project managing work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
Influence and production: where influencer and creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
Team Culture: you'll work with the Account Directors and VP team to develop and uphold a strong team culture

What we offer

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus

Fulltime

Senior Account Manager

As a Senior Account Manager, your objective is to successfully deliver the socia...

Location

United Kingdom , London

Salary:

43000.00 - 48000.00 GBP / Year

Born Social

Expiration Date

Until further notice

Requirements

Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
You'll have three to five years of experience working in social media (agency-side preferable)

Job Responsibility

Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture

Fulltime

Senior Audit Manager – Operational Resilience

The Senior Audit Manager is a senior-level management position responsible for m...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in a related role
Suitable Internal Audit Experience from a highly regulated industry
Audit experience in Operational Resilience and demonstrated ability to lead complex Operational Resilience engagements including assessment of important business services, impact tolerances, resource mapping and vulnerabilities identification and tracking
Experience of leading Audit team through audit engagements
Experience in business, functional and people management
Related certifications (CIA, CISA, CISSP, CRISC, or similar) preferred
Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
Strong stakeholder management skills
Effective negotiating, influencing and relationship management skills

Job Responsibility

Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Markets Financial Reporting Risk Manager

The Books and Records Oversight team within Markets Operations primary objective...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years relevant experience
Industry expertise in financial accounting and the operational aspects of books and records management and account management
Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements
Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment
Ability to measure and assess the impact of stress shocks including fat-tailed risks
Well-versed in reviewing the dimensions of franchise risk
Strong Leadership skills-Operates as a leader
Serves as a point of escalation for key issues or time sensitive decisions
Acts decisively in high risk scenarios, assessing a situation based on available data, experience, intuition, and judgment

Job Responsibility

Lead and Oversee: Work with line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records
Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
Oversee and co-ordinate all account owner activity across Markets Operations
Partnership with other functions to support a strong end to end control environment
Drive progress on areas of improvement

Fulltime

Senior Manager, Licensing, Credentialing, & Enrollments

Own the strategy and execution of our licensing, credentialing, and Medicaid enr...

Location

United States

Salary:

145000.00 - 170000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

5+ years healthcare operations experience, ideally having worked within healthcare delivery or a high-growth startup
2+ years people management experience
1+ years experience managing licensing, credentialing, and enrollment activities
Experience with credentialing APPs, therapists, registered dietitians, physicians, and doulas with Medicaid managed care plans preferred
Exceptional project management and prioritization skills
Experience building and scaling operational processes for clinicians
Results-oriented operator who moves fast
Meticulous attention to detail
Comfort with ambiguity
Exceptional ability to work cross-functionally with clinicians, technical teams, and external vendors / contacts

Job Responsibility

Manage a team of licensing and credentialing associates and managers
Oversee the end-to-end process for licensing, credentialing and enrolling providers with states and our health plan partners
Own and implement licensing, credentialing, and enrollment strategy across clinical specialties, payers and geographic states to ensure adequate coverage and access to care for patients
Leverage data to proactively identify gaps in both process and clinician licensing, credentialing, and enrollment coverage
Proactively identify and resolve process improvements, both internally and with third parties
Own processes related to the Pomelo Credentialing Committee
Work cross-functionally with our customer success, market operations, and clinical teams to hit our licensing and credentialing goals
Manage relationship with third-party licensing vendor, including holding them accountable to SLAs
Lead audit activities related to licensing, credentialing, and enrollment including delegated credentialing agreements
Scale the licensing, credentialing, and payer enrollment guide across all Pomelo states and payers

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Account Manager People Operations

ASML

Location:
Taiwan , Hsinchu

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Account Manager People Operations

Senior Payments Operations Manager

Senior Account Manager

Senior Account Manager

Senior Audit Manager – Operational Resilience

Technical Engagement Manager / Account Manager

Senior Markets Financial Reporting Risk Manager

Senior Manager, Licensing, Credentialing, & Enrollments

Senior Manager, Global Merchant Support

Senior Account Manager People Operations

ASML

Location:Taiwan , Hsinchu

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Account Manager People Operations

Senior Payments Operations Manager

Senior Account Manager

Senior Account Manager

Senior Audit Manager – Operational Resilience

Technical Engagement Manager / Account Manager

Senior Markets Financial Reporting Risk Manager

Senior Manager, Licensing, Credentialing, & Enrollments

Senior Manager, Global Merchant Support

Location:
Taiwan , Hsinchu

Category:
Human Resources

Contract Type:
Not provided

Job Posted:
January 04, 2026