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DELIVER Logo DELIVER · Sales

Senior Account Manager, New Verticals

United Kingdom, London · Job Posted January 26, 2026
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Job Description

We are looking for a Senior Account Manager to join our UKI New Verticals Team, which looks after our Grocery and Retail partners. This is a great opportunity to become a critical member in one of the fastest growing divisions at Deliveroo. In this role you will manage the relationship with a strategic grocery or retail partner, including being the day-to-day contact between them and Deliveroo, communicating their needs to internal teams, helping your partners grow their business on the Deliveroo platform and developing the ‘best in class’ value proposition for our customers.

Job Responsibility

  • Maintaining and growing the relationship with a strategic Grocery or Retail partner in UKI
  • Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your account continues to grow
  • Managing marketing and promotions planning for our grocery and retail partners as they scale on the platform. You will collaborate cross-functionally with our Grocery/Retail and Core Marketing
  • Ensuring that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels
  • Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for expansion of your partner
  • Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate

Requirements

  • 4-5 years’ experience in an account management or commercial role
  • Experience in, or working with, online or offline grocery retail is preferable
  • Partner obsessed, with effective relationship building, organisation and communication skills whether face to face, or through video, phone or email
  • Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your partners, in order to make clear and actionable recommendations
  • Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace
  • Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo
  • Experience in working in a dynamic high-growth company is preferable

What we offer

  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
  • Summer and end-of-year parties
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
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