Senior Account Manager, Major Accounts Job at Airwallex (Sydney)

Senior Account Manager, Major Accounts

Airwallex

Location:
Australia , Sydney

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You’ll be the central coordinator for some of Airwallex’s largest, most strategic accounts globally. You’ll guide these major partners across various work streams and products from onboarding through to expansion - unlocking new value, advocating for their needs, and acting as their trusted navigator across Airwallex’s product suite. You are the glue: answering day-to-day queries, spotting emerging trends and risks, and collaborating internally to drive proactive solutions. Your mission is to maximise client lifetime value, enable operational excellence, and shape product strategy by surfacing deep customer insights.

Job Responsibility:

Build and own program charters that align executive priorities, customer outcomes, and commercial objectives
define scope, milestones, decision forums, and success metrics (OKRs)
Develop fact-based recommendations using customer, product, and commercial data
prepare executive-ready materials to support prioritisation and trade-offs
Orchestrate multi-workstream delivery from onboarding through continuous expansion
remove blockers, manage risks/dependencies, and ensure seamless execution
Run MBRs/QBRs that focus on value realisation, roadmap alignment, and measurable outcomes
capture and escalate insights to inform product strategy
Become an expert in Airwallex’s product suite
identify where new capabilities or integrations unlock step-change value for enterprise customers
Shape product direction by translating client use-cases and quantitative evidence into clear requirements and ROI narratives
Instrument and monitor leading indicators for program health (deployment timelines, API usage, payment success rates, fraud/chargebacks, operational SLAs, CSAT/NPS)
Build simple models to assess business cases, scenario outcomes, and sensitivity (pricing, FX, LPM mix, settlement options)
Engage stakeholders from C‑suite to operations on both the customer and Airwallex side
drive crisp decisions and hold owners accountable
Communicate progress, risks, and mitigations with clarity
create executive materials that are concise, visual, and action‑oriented

Requirements:

6–10+ years’ experience across top-tier management consulting, investment banking, revenue/GTM operations, or enterprise account management, specialising in managing complex payment ecosystems
Proven track record leading complex, multi-stakeholder programs from strategy through execution with measurable outcomes
Strong problem structuring, quantitative analysis, and executive communication skills
ability to convert ambiguity into an actionable plan
Demonstrated experience influencing without authority and driving cross-functional alignment across Product, Engineering, Sales, Finance, and Legal
Proficiency with business analysis and reporting tools (e.g., Excel/Sheets modeling
familiarity with BI tools such as Looker/Tableau
SQL a plus)

Nice to have:

Payments, fintech, SaaS, or platform experience (checkout, payment methods, risk/fraud, FX, settlements, reconciliation, enterprise integrations)
Experience with pricing/packaging, segmentation, or GTM design
exposure to experimentation frameworks and revenue attribution
Familiarity with CRM and work management tools (e.g., Salesforce, Jira, Asana) and program governance best practices

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

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