Senior Account Manager, Global Delivery Partnerships Job at Uber (Chicago)

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Account Executive

You will be responsible for working on key client accounts, running industry-sha...

Location

United States

Salary:

65000.00 - 90000.00 USD / Year

Digital Voices

Expiration Date

Until further notice

Requirements

1-3 years of working in Account Management or similar relevant roles
Fluency in Spanish is essential
A strong understanding of social media platforms and creator landscape
Strong email etiquette
Strong interpersonal skills
Impressive organisational skills
Confidence to work independently and on fast-paced campaigns
Empathy and enthusiasm for large global clients, with a problem-solving brain that is quick to react to pressure if something doesn’t go to plan
Experience developing strategically grounded, engaging creative
Excellent storytelling and presentation skills, with confidence to present under high pressure situations.

Job Responsibility

Work independently to execute exciting, award-winning, creative campaigns for global clients
Support the achievement of monthly bookings targets and new business objectives.
Act as the day-to-day go-to person for your current clients, providing exceptional support.
Contribute to pitches and client presentations, playing a supportive role.
Collaborate with cross-functional teams to drive growth and deliver outstanding results for clients.
Demonstrate a comprehensive understanding of our paid and analytics offerings.
Ensure client growth plans are up to date with actionable and timely next steps.
Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances.
Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Head of Client Development.
Follow up with emails after client and internal calls, ensuring all actions are completed.

Fulltime

Account Manager

To be the senior main point of contact for clients throughout the running of a c...

Location

United States

Salary:

85000.00 - 100000.00 USD / Year

Digital Voices

Expiration Date

Until further notice

Requirements

Proven work experience as an Activation/Account Manager or at least 4 + years of working in similar relevant roles at an Influencer Marketing agency
Experience working with influencers and/or working on influencer-led campaigns
A strong understanding of social media platforms and the creator landscape
Experience running performance marketing campaigns with CPA and ROI benchmarks
Strong email etiquette
Strong interpersonal skills
Impressive organisational skills
Confidence to work independently and on fast-paced campaigns
Empathy and enthusiasm for large global clients, with a problem-solving brain that is quick to react to pressure if something doesn’t go to plan
Experience developing strategically grounded, engaging creative

Job Responsibility

Overall management of client relationships and to be the senior main point of contact for clients throughout the running of a campaign
Support client retention, renewals, upsells and client satisfaction in partnership with Client Growth Lead
Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances
Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Client Growth Lead
Schedule monthly client satisfaction meetings and support Client Growth Manager in existing client proposal responses. Be prepared to report on ongoing campaign performance, success metrics and overall client satisfaction
Manage exciting, award-winning, creative campaigns for global clients
Participate in the management of campaigns from pitch state to delivery
Collaborating with the Client Growth Lead on creative concepting
Consulting and sign off on campaign deliverables included in the brief in collaboration with the Accounts Director
Timely communication with clients during campaigns

What we offer

10% of annual salary as a bonus

Fulltime

Senior Project Manager - Risk Transformation

Citi is undergoing a Transformation to modernize and simplify the bank. We’re ra...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 5 years’ experience in genuine Program management or consulting roles
Experience within a highly complex, global financial institution or related industry
Experience or familiarity with Independent Risk Management function (2LOD), and ideally Enterprise Risk Management (ERM) function and ERM lifecycle
Preferred prior experience and understanding with one or more risk management disciplines in a large global bank environment (e.g. operational risk, credit risk, market risk, risk identification and assessment, risk appetite, etc.)
Demonstrated ability to think strategically, analytically, and creatively problem solve
Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
Understanding of relevant banking regulation and supervisory expectations for large complex financial institutions, particularly in the risk management space
Ability to quickly come up to speed on multiple topics concurrently (e.g. risk frameworks, processes that are being remediated / transformed) to be able to understand program objectives and to oversee / contribute effectively to their execution
Strong collaboration and influencing skills - able to identify and influence key decision makers across various levels and functions within the organization
defuse conflict and work toward agreement

Job Responsibility

Project manage the Book of Work in relation to Risk Transformation in partnership with other Program Management leads, businesses and other functions, with best-in-class execution discipline
Provide on-the-ground support to help execution of the program
Monitor and track execution of the program and escalate program risks impacting project delivery to appropriate stakeholders
ensure mitigation strategies are developed and executed when necessary
Support adherence to program processes, procedures, methods, and standards for program delivery and leverage across the programs
Support the identification and drive resolution of issues, including those outside established projects of work
Collaborate with other Program Managers to action deliverables from reviews of each program’s defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision
Support all aspects of the project reporting including: RAG ratings, key performance indicators, status updates, adherence to dates and deliverables and quality of deliverables
Continuously ensure that programs have clearly identified the required roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability
Support identification of interdependent elements and provide recommendations, where needed, for combining or connecting initiatives to achieve greater effectiveness and efficiency

Fulltime

Account Director

The Account Director is the senior client partner responsible for driving commer...

Location

United States

Salary:

115000.00 - 130000.00 USD / Year

Digital Voices

Expiration Date

Until further notice

Requirements

6/7+ years’ experience in an agency environment leading major client relationships with a strong record of retention and long-term account stewardship
Experience creating long-term strategic account plans focused on stability, loyalty, and expansion
Experience shaping strategic recommendations and articulating business value to senior clients
Strong negotiation skills and ability to influence C-suite and senior marketing stakeholders
Demonstrated leadership across multi-market or global accounts
Confidence identifying organic growth opportunities and converting them into revenue
Comfortable in a hybrid role balancing strategic leadership, commercial development, and delivery oversight
Experience managing large cross-functional teams and guiding account strategy across regions

Job Responsibility

Builds durable, multi-year client relationships grounded in trust, reliability, and strategic guidance
Anticipates risks to relationship health and intervenes early to maintain client confidence
Demonstrates strong emotional intelligence and situational awareness in high-stakes conversations as a proactive business partner
Identifies long term opportunities that deepen the client partnership over time
Leads proposals, renewals, upsell initiatives, and cross market expansions
Positions Digital Voice’s value clearly and persuasively in all client engagements
Aligns campaigns and delivery strategies directly to client business goals
Ensures senior clients feel strategically supported and understood
Steers cross-functional teams around shared goals that reinforce account stability and client satisfaction
Oversees account profitability, pricing strategies, and commercial planning in collaboration with senior leadership

Fulltime

Apps Development Group Manager

The Applications Development Group Manager role is responsible for leading a tea...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years’ experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management to ensure proper capacity planning, resource allocation, and staff utilization across the teams
Extensive experience leading large technology programs and solution delivery teams inclusive of scope, scheduling, budgeting, and project planning in a matrixed environment with aggressive delivery goals
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments
Hands-on leader, visionary, and problem solver with a passion for excellence

Job Responsibility

Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for the team
Provide strategic influence and exercise control over resources, budget management, and planning while monitoring delivery and end results
Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End-to-end staff and delivery management for several of the most critical application platforms utilized by Agency & Trust
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities
Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management

What we offer

Global benefits
Career development
Work-life balance support

Fulltime

Applications Development Manager

The Applications Development Manager is a part of the Issuer Services Technology...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years’ experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management
Extensive experience leading large technology programs and solution delivery teams
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments
Hands-on leader, visionary, and problem solver with a passion for excellence

Job Responsibility

Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for team
Provide strategic influence and exercise control over resources, budget management and planning while monitoring delivery and end results
Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End to end staff and delivery management for several of the most critical application platforms utilized by Agency & Trust
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities
Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management
Provide organizational and cultural change leadership and change management

Fulltime