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Senior Account Manager - Enterprise

Xelix

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Employment contract

Salary:

55000.00 - 70000.00 GBP / Year

Save Job

Job Responsibility:

Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth
Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses
Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders
Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap
Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track
Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue
Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close
Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy
Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident
Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines
Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes

Requirements:

At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Demonstratable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities)
Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite
Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion
Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change
Proficient in MEDDPICC or similar sales methodology
Evidence of proactively identifying risk and leading save plans: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability
Strong cross-functional leadership: effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority
Analytical and systems-minded: enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact
Technically curious and quick to learn: understand customer environments and product capabilities well enough to advise, educate and credibly challenge
Excellent prioritisation and execution in a fast-paced environment
Clear, direct communicator with high ownership

What we offer:

Competitive salary of £60,000 - £70,000 depending on experience + commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
Carbon-neutral
Lots of team socials & activities
Annual team retreat

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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