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Airwallex Logo Airwallex · Sales

Senior Account Manager, Enterprise

Australia, Sydney · Job Posted February 21, 2026
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Job Description

The Senior Account Manager, Enterprise role is a key sales role at Airwallex as we continue to rapidly grow in Australia and New Zealand. You’ll be the central relationship owner for one of our largest, most strategic clients globally. You’ll guide this major partner across various workstreams and products from onboarding through to expansion - unlocking new value, advocating for their needs, and acting as their trusted navigator across Airwallex’s product suite. You are the glue: answering day-to-day queries, spotting emerging trends and risks, and collaborating internally to drive proactive solutions. Your mission is to maximize client lifetime value, enable operational excellence, and shape product strategy by surfacing deep customer insights.

Job Responsibility

  • Act as the trusted central point of contact for key enterprise accounts, building deep relationships with stakeholders from C-suite to operations
  • Guide a major enterprise client through onboarding, product integration, and ongoing expansion across multiple workstreams and offerings
  • Dive deep into our product suite and become the go-to expert, proactively surfacing opportunities for adoption and educating clients on how Airwallex can solve complex business challenges
  • Lead and orchestrate complex, cross-functional projects, ensuring seamless client experiences and timely delivery against commitments
  • Spot trends and risks in client behaviour, flag broader issues, and collaborate with internal teams to drive resolution and unlock new value streams
  • Drive commercial growth by identifying upselling/cross-selling opportunities, and participating in pricing and commercial negotiations
  • Use Monthly/Quarterly Business Reviews (MBRs/QBRs) and client insights to suggest new product avenues, helping shape Airwallex product strategy and plant seeds for future growth
  • Collaborate closely with marketing, product, onboarding, solutions engineering, and support teams to optimise processes and deliver exceptional client outcomes

Requirements

  • 8+ years in enterprise account management, specialising in managing complex payment ecosystems
  • Experience managing major enterprise accounts (ASX100 or similar scale/complexity)
  • Deep understanding of lengthy and complex migrations and nuances of enterprise relationships
  • Proven project management experience in aligning many stakeholders and driving successful outcomes
  • Excellent communication, rapport-building, and negotiation skills, with the ability to connect across all client levels
  • Commercial acumen: demonstrated ability to drive revenue, manage complex pricing conversations, and hit growth targets
  • A creative problem solver: comfortable with ambiguity, proactive about designing innovative solutions, and navigating complex structures
  • Entrepreneurial mindset: operates independently and collaboratively in a fast-paced, growth-focused environment

Nice to have

  • Strong interest in fintech innovation and excitement to learn technical concepts while becoming an internal product champion
  • Familiarity with CRM, project management tools, and enterprise SaaS platforms
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