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We’re looking for a Senior Creative Account Manager to join a collaborative and forward-thinking team, leading key client relationships and driving the successful delivery of integrated creative campaigns for major retail and consumer brands. This is an opportunity to play a pivotal role in shaping client partnerships, influencing creative output, and helping to drive business growth while mentoring and supporting more junior team members.
Job Responsibility
Lead and develop senior-level client relationships, becoming a trusted strategic partner
Take ownership of key accounts, ensuring long-term growth, retention, and client satisfaction
Oversee multiple integrated creative projects from brief through to delivery
Challenge and enhance briefs to maximise creative and commercial outcomes
Drive project profitability, resource planning, and budget management
Identify opportunities for account growth, upselling, and cross-selling services
Provide strategic input into campaign planning and creative development
Manage expectations and navigate complex stakeholder relationships confidently
Proactively identify risks and implement solutions to keep projects on track
Collaborate closely with Creative, Production, Strategy, and Finance teams
Support, mentor, and guide junior Account Managers and Account Executives
Champion best practices, processes, and continuous improvement across the client services team
Requirements
Significant experience within a creative, marketing, branding, or integrated agency environment
Proven success managing and growing key client accounts
Strong understanding of campaign development from strategy through to execution
Experience managing multiple stakeholders across complex projects
Excellent communication, presentation, and relationship-building skills
Commercial awareness with experience managing budgets and profitability
Strong organisational skills with exceptional attention to detail
Ability to remain calm and solutions-focused in fast-paced environments
Experience mentoring or supporting junior team members
Nice to have
Retail, FMCG, consumer brand, or shopper marketing experience
Knowledge of experiential, in-store, or physical retail environments