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In this senior individual contributor role, you will be responsible for managing and expanding relationships with our most strategic and complex customer accounts across the EMEA region. As a key member of the post-sales organisation, you will drive revenue growth through renewals, upsells, and expansion opportunities while ensuring exceptional customer outcomes. The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Net Revenue Retention. They will ensure customer’s security and compliance goals are aligned to their company growth needs and with Vanta’s solutions.
Job Responsibility:
Own and exceed revenue targets for assigned book of business, including renewals, upsells, and expansion
Develop and execute strategic account plans to maximise customer lifetime value
Identify and close expansion opportunities across Vanta's product portfolio
Navigate complex procurement processes and multi-stakeholder sales cycles
Partner with Customer Success to ensure seamless customer experience and identify growth signals
Manage a portfolio of high-value strategic accounts across EMEA, including enterprise customers with complex organisational structures
Build and maintain executive-level relationships with C-suite and senior decision-makers
Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions with key accounts
Serve as the voice of the customer internally, advocating for customer needs and influencing product roadmap
Develop deep understanding of customers' compliance, security, and GRC requirements
Act as a trusted advisor, helping customers maximize value from their Vanta investment
Guide customers through their security and compliance journey, from initial certification through maturity