Senior Account Manager

join.com

Location:
Germany, Berlin

Category:
Sales

Contract Type:
Employment contract

Salary:

65000.00 - 100000.00 EUR / Year

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Job Description:

As a Senior / Principal Account Manager, you’ll play a critical role in shaping and growing long-term customer relationships. You won’t just manage accounts – you’ll act as a Trusted Advisor, Challenger, and Growth Partner, driving commercial impact and ensuring customers unlock the full value of JOIN.

Job Responsibility:

Own and grow a portfolio of strategic accounts as the main point of contact
Identify and understand customer needs and translate them into tailored solutions
Drive account expansion through proactive up- and cross-selling opportunities
Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite
Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach
Proactively prevent churn through strong stakeholder engagement and account strategy
Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience

Requirements:

5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or Tech)
Proven track record in account growth and measurable revenue impact
Sales drive: you spot opportunities, close deals, and expand accounts with confidence
Strong communication and presentation skills in German and English
Proactive, structured, and independent working style – you take ownership and deliver results
Customer-centric mindset with the ability to turn business challenges into solutions
Intrinsically motivated and hungry to make a difference

Nice to have:

Fluency in French
Experience in HR Tech or similar B2B environments

What we offer:

Apple hardware – The best tools for the job (MacBook)
Team events – Brunches, sports activities, and quarterly gatherings in Berlin
Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy
Competitive salary – Tailored to align with your experience level
Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Account Manager - SaaS