Senior Account Director Job at Nintex (Dubai)

Job Description

As an Account Director you will be responsible for driving revenue growth and market penetration of the Nintex portfolio across the most strategic and complex customer accounts. You will own Strategic Segment opportunities end-to-end and are responsible for coordinating resources and managing effective sales campaigns to land the most valuable, high-value customers Nintex serves. Your primary goal will be to understand customers’ strategic objectives, align our software solutions with their needs, and ensure the delivery of exceptional service. This role requires a deep understanding of our software products, the ability to develop and maintain long-term relationships with customer. You will serve as the primary point of contact, ensuring customer satisfaction. Your strategic insights and exceptional communication skills will be instrumental in driving business success.

Job Responsibility

Sales Prospecting and Lead Generation: Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives
Build and execute on territory plans to drive seamless execution of new logo pursuits
Convert leads into opportunities, and subsequently into customers, by utilizing the Nintex sales process and the sales support resources
Prospect into Strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal, while also negotiating favorable pricing and terms
Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers
Gain a deep understanding of customers’ internal business operations and the priorities/personas that drive purchasing decisions to connect Nintex’s solutions to organizational needs
Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups)
Account Planning, Management, and Strategy: Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers
Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth
Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs)
Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities
Understand customers’ business goals and challenges and align our software solutions to address them effectively
Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer
Negotiate and manage contract renewals and extensions
Sales Presentations and Demonstrations: Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects’ business objectives to specific Nintex solutions
Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits
Reporting and Forecasting: Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce
Provide regular reports on account health, performance, and opportunities to senior management
Customer Success: Ensure successful implementation and adoption of our solutions
Optimize usage of Nintex products and deployment
Monitor customer satisfaction and address any issues promptly to maintain high retention rates
Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services
Market and Industry Knowledge: Stay informed about industry trends, competitor offerings, and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets

Requirements

Bachelor’s degree in Sales, Marketing or Business or a related field is preferred
Proven experience in strategic account management in the SaaS industry (3-5 years)
In-depth knowledge of SaaS solutions and their applications
Strong understanding of the industry/market and its challenges
Excellent with customer relationships and engagement
Proficient in value messaging and objection handling
Results-oriented with a track record of meeting or exceeding sales targets
Excellent communication, negotiation, and presentation skills
Problem-solving abilities and a customer-centric mindset
Strong analytical and strategic thinking abilities
Excellent interpersonal skills
a high level of trust and integrity, great influencer, respected by partners and customers
Strong attention to detail
Familiarity with CRM software and account management tools

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

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Senior Account Director

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