Senior Account Associate, Renewals, Atlassian

Atlassian

Location:
United States, Austin

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Senior Account Associate for Renewals is responsible for engaging and retaining enterprise-level customers by driving renewals, identifying upsell opportunities, and mitigating churn risks while collaborating with the broader account and customer success teams to optimize outcomes.

Job Responsibility:

Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn risk
Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on the benefits of Atlassian products
Maintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systems
Partner with the strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
Work with Atlassian's largest enterprise customers, handling the complexity and adapting to changing events
Co-own or collaborate on projects that seek to improve our practice, process, and/or ways of work

Requirements:

5+ years of experience in account management, software renewals, customer success, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
Experience managing an end-to-end sales cycle
Experience with objection handling and escalation mitigation, particularly at the C-suite level
Passion for meeting or exceeding performance goals
A strategic approach in reviewing the account footprint and prioritizing customer engagements to maximize account growth and retention
Experience managing customer engagements with complex Enterprise-level customers
Ability to prioritize high-value activities amongst competing priorities
Familiarity with the Atlassian product suite
understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
Experience working with channel partners and resellers
Interest in agile ways of working, project management, DevOps and automation, or IT service management

What we offer:

Health and wellbeing resources
Paid volunteer days

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Account Associate, Renewals