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Senior Account Associate, Renewals

https://www.atlassian.com Logo

Atlassian

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Location:
United States , Austin

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Category:

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Senior Account Associate for Renewals is responsible for engaging and retaining enterprise-level customers by driving renewals, identifying upsell opportunities, and mitigating churn risks while collaborating with the broader account and customer success teams to optimize outcomes.

Job Responsibility:

  • Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn risk
  • Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on the benefits of Atlassian products
  • Maintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systems
  • Partner with the strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
  • Work with Atlassian's largest enterprise customers, handling the complexity and adapting to changing events
  • Co-own or collaborate on projects that seek to improve our practice, process, and/or ways of work

Requirements:

  • 5+ years of experience in account management, software renewals, customer success, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
  • Experience managing an end-to-end sales cycle
  • Experience with objection handling and escalation mitigation, particularly at the C-suite level
  • Passion for meeting or exceeding performance goals
  • A strategic approach in reviewing the account footprint and prioritizing customer engagements to maximize account growth and retention
  • Experience managing customer engagements with complex Enterprise-level customers
  • Ability to prioritize high-value activities amongst competing priorities
  • Familiarity with the Atlassian product suite
  • understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
  • Experience working with channel partners and resellers
  • Interest in agile ways of working, project management, DevOps and automation, or IT service management
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days

Additional Information:

Job Posted:
May 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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