Senior 1st Line Customer Support Advisor

As a Senior 1st Line Customer Support Advisor, you’ll be one of the go-to people in our First Line team. You’ll handle a mix of functional and technical questions, take on more complex cases, support your colleagues, and represent Support in selected customer and internal meetings. You’ll work closely with Second Line, R&D, Product, and Customer Experience teams to ensure our customers get high-quality, efficient support. In this role, you’ll play a key part in strengthening the quality of our customer experience and helping shape how our First Line team grows and develops.