CrawlJobs Logo

Senior 1st Line Customer Support Advisor

quinyx.com Logo

Quinyx

Location Icon

Location:
Sweden , Stockholm

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Senior 1st Line Customer Support Advisor, you’ll be one of the go-to people in our First Line team. You’ll handle a mix of functional and technical questions, take on more complex cases, support your colleagues, and represent Support in selected customer and internal meetings. You’ll work closely with Second Line, R&D, Product, and Customer Experience teams to ensure our customers get high-quality, efficient support. In this role, you’ll play a key part in strengthening the quality of our customer experience and helping shape how our First Line team grows and develops.

Job Responsibility:

  • Providing first-line support to international customers via phone and email
  • Troubleshooting across scheduling, payroll logic, APIs, integrations, and AI-powered features
  • Handling trickier cases requiring deeper product knowledge
  • Acting as a point of escalation and supporting incident handling when needed
  • Coaching and supporting more junior advisors and helping onboard new hires
  • Representing Support in handover or escalation meetings
  • Taking ownership of specific improvement projects within Customer Support
  • Reporting and following up on defects, collaborating closely with R&D and Second Line

Requirements:

  • Native-level fluency in Swedish and English
  • Strong service mindset with an analytical approach
  • Proven success in a technical or SaaS support role
  • Confidence in handling both functional and technical questions
  • Clear and structured communication
  • A humble, people-focused attitude and willingness to share knowledge
  • Ability to coach others, manage escalations, and confidently represent Support in meetings

Nice to have:

  • Experience with SaaS/tech support, ideally within Workforce Management or similar domains
  • Basic understanding of APIs, request/response patterns, or integrations
  • A strong personal interest in troubleshooting, product logic, or system behaviour
What we offer:
  • Flexible work hours
  • Enhanced vacation allowance
  • Wellness benefits
  • Home office support
  • Professional development contributions
  • Virtual yoga classes
  • Gym membership contribution
  • Health insurance
  • Pension plan

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Quinyx - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
Premium job offers
Unlock 29494 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior 1st Line Customer Support Advisor

Sap Enterprise Architect - Manufacturing Focus

The SAP Enterprise Architect - Manufacturing Focus role requires a seasoned prof...
Location
Location
United States , Home-based
Salary
Salary:
159255.00 - 271000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Systems, Information Technology or related field of study
  • 10 years of SAP project implementation experience across multiple modules and industries
  • Experience in multiple, full lifecycle SAP project implementations
  • Minimum 6 years of integration experience with other process areas
  • Minimum 6 years of leadership experience on SAP implementation/support projects
  • Experience configuring multiple SAP modules AND experience across multiple industries
  • Supply chain and manufacturing expertise (discrete – industrial manufacturing)
  • S4 “solution architect” type SAP skills in support of integrated template creation
  • Essential teaming skills to lead workstreams
  • Effective communication skills capable to engage with Senior Management
Job Responsibility
Job Responsibility
  • Collaborate with the NTT Data Business Solutions Inc. and customer project resources to find the best holistic solution for the customer and project
  • Utilize resources to bring the right skillset to the project
  • Work closely with the project manager, engagement director and consultants to design and evaluate feasibility of proposed solutions in the context of project budget, risk and time line
  • Participate in functional QA reviews of projects
  • Services Sales/Presales support: 1st call credibility, Support of sales/presales team, Conduct discovery sessions, Support of proposal creation by defining and describing scope and assumptions, Design of solution roadmap together with the presales team, Generation of follow up business through existing client relationships
  • Project delivery support: Ability to manage expectations with the project team and client, Flexibility to support multiple parallel projects, Understanding of the importance of follow up and documentation of results, Trusted advisor to the project team (NTT Data Business Solutions Inc. and customer), Support project manager and engagement director in managing customer expectation, Credibility towards the client is based on business and SAP product knowledge. Use this credibility to advise client and provide guidance towards the best holistic project solution, Ability to explain abstract and complex solutions in a way that the customer understands, Ability to deliver difficult information at all organizational levels and determine appropriate courses of action
  • Quality control for delivery projects: Review of solutions that have been designed without Enterprise Architect - involvement at certain milestones of a project, Focus on the critical functional/technical areas, Follow up on execution/adherence of proposed solution on a regular basis, Mitigate future risks by addressing them early on, Utilize the trusted advisor position to influence the client, Assessment of escalation situation, Project escalation management/ leading proper resolutions in escalation situations
  • Lead collaboration across functional workstreams to create manufacturing template for rollout to multiple sites. Template scope includes Demand Planning, Scheduling, Manufacturing Execution (with MES integration), Extended Warehouse Management, Quality Management, and Plant Maintenance functionality. Key responsibilities include: SAP functional solution design - Drive commonality of design across sites - Identify and resolve gaps across the overall solution
  • Alignment with non-functional workstreams - Development team alignment - Data team interdependencies
  • Contributor - Solution testing - Cutover planning - Readiness planning - Organizational design to support new way of working
What we offer
What we offer
  • Competitive salaries
  • Comprehensive health and dental benefits
  • Flexible Paid Time Off
  • 10 paid holidays
  • A 401k plan
  • Remote work opportunities
  • Fulltime
Read More
Arrow Right
New

Mail Operative

As a Mail Operative, you will play a crucial role in ensuring that mail is proce...
Location
Location
United Kingdom , Ipswich
Salary
Salary:
13.45 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A positive attitude and a willingness to learn
  • Excellent attention to detail
  • Ability to work well in a team and independently
  • Good communication skills
  • Flexibility to work shifts as required
Job Responsibility
Job Responsibility
  • Sorting and organizing incoming and outgoing mail
  • Handling packages with care and attention
  • Maintaining a clean and organized workspace
  • Collaborating with team members to meet daily targets
  • Following safety and operational procedures
  • Fulltime
Read More
Arrow Right
New

Urology Coverage

We have a site in York, PA seeking Urology coverage for 24-hour beeper call star...
Location
Location
United States , York
Salary
Salary:
Not provided
fusionhcs.com Logo
Fusion HealthCare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Board Certified or Board Eligible
  • General urology procedures including cystoscopy, ureteroscopy, lithotripsy, prostate procedures, vasectomy
  • Active PA license or IMLC LOQ required
  • DEA required (PA address)
Job Responsibility
Job Responsibility
  • 24-hour beeper call
  • Patient Volume: ~24–28 per day (mix of clinic + procedures)
  • Mix of hospital + clinic setting
  • Callbacks average 2–6 hours/day
  • APP support with supervision required
What we offer
What we offer
  • Temp privileges available for clean files
Read More
Arrow Right
New

Mail Operative

As a Mail Operative, you'll play a vital role in ensuring the smooth operation o...
Location
Location
United Kingdom , Newbury
Salary
Salary:
12.71 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Detail-oriented with a knack for organization
  • Capable of working in a fast-paced environment
  • Team players who thrive on collaboration
  • Proactive and willing to take initiative
  • Excellent communicators who can work effectively with various teams
  • Previous experience in a mailroom or logistics is a plus, but not essential
  • Basic IT skills to navigate mailroom software and equipment
  • Ability to lift and carry mail packages (up to 25kg)
  • A positive attitude and a willingness to learn
Job Responsibility
Job Responsibility
  • Sorting, processing, and distributing incoming and outgoing mail
  • Ensuring accurate delivery of mail to the appropriate departments
  • Operating mailroom equipment efficiently and safely
  • Collaborating with team members to maintain a tidy and organized workspace
  • Adhering to health and safety regulations at all times
  • Fulltime
Read More
Arrow Right
New

B2B Inbound Sales Digital Assistant - Dutch Speaker

Location
Location
Portugal
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in Dutch (minimum C2 level) and English (C1)
  • proficiency in IT
  • excellent communication skills, both written and verbal
  • flexibility and adaptability to different situations and interlocutors
  • pragmatic and problem-solving oriented attitude
  • fixed residence in Portugal and a reliable internet connection are mandatory for remote positions
  • experience in B2B/commercial functions is a plus
Job Responsibility
Job Responsibility
  • Managing commercial leads and employee requests received through their platform
  • directly contacting clients to understand their needs and ensure effective follow-up
  • act as a B2B sales representative focused on lead generation
Read More
Arrow Right
New

Anesthesiology

Anesthesiology opening in Lewisburg, Pennsylvania starting June 2nd covering the...
Location
Location
United States , Lewisburg
Salary
Salary:
Not provided
fusionhcs.com Logo
Fusion HealthCare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Specialty: Anesthesiology
  • Drive-in candidates only
  • EMR: Epic
  • Skills: MAC, regional anesthesia (nerve blocks), spinal, ultrasound-guided techniques
  • OB anesthesia
  • Experience: 2 years preferred
  • Must be able to perform regional blocks (nerve blocks) and OB anesthesia
  • Must be OK with nights and able to work solo
  • Certifications: BC or BE, Active PA license or IMLC LOQ in hand, ACLS, PALS
Job Responsibility
Job Responsibility
  • Cover scheduled night shifts with no call
  • Shifts: Nights
  • various solo, sporadic solo nights
  • Coverage needed: 1-4 weeks per month
Read More
Arrow Right
New

Neurology Coverage

Location
Location
United States , Asheville
Salary
Salary:
Not provided
fusionhcs.com Logo
Fusion HealthCare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Board Certified required (Neurology)
  • Inpatient stroke neurology care including Neuro ICU, step-down, and med-surg coverage
  • Experience in acute stroke management
  • Active North Carolina license required
Job Responsibility
Job Responsibility
  • 12-hour day shifts (7a–7p), 15 shifts per month
  • weekday and weekend coverage
  • Approximately 4–5 consults per day with 10–15 rounding patients
  • Fulltime
Read More
Arrow Right
New

HR Advisor

As a HR Advisor, you will play a crucial role in providing expert guidance on HR...
Location
Location
United Kingdom , Egham
Salary
Salary:
17.00 - 18.50 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A solid background in HR, preferably within the education sector
  • Strong knowledge of employment law and HR policies
  • Excellent communication and interpersonal skills
  • CIPD L3 (or equivalent) essential
  • A proactive approach with the ability to work independently and as part of a team
  • A cheerful disposition that brings energy to the workplace
Job Responsibility
Job Responsibility
  • Advising on employee relations issues, from recruitment to retention
  • Supporting managers in performance management and staff development
  • Assisting with the implementation of HR policies and procedures
  • Handling employee queries with a friendly and approachable attitude
  • Collaborating with various departments to foster a positive workplace culture
  • Keeping up-to-date with HR best practices and employment law
What we offer
What we offer
  • A chance to contribute to a meaningful cause in education
  • A supportive and welcoming team atmosphere
  • Opportunities for professional growth and development
  • A flexible working environment
  • Fulltime
Read More
Arrow Right