SEND Customer Services & Complaints Officer Job at Service Care Solutions (Macclesfield)

Inside Sales Representative

The Inside Sales Administrator and Client Services Representative will be respon...

Location

United States

Salary:

16.28 - 21.50 USD / Hour

Right! Systems

Expiration Date

Until further notice

Requirements

High School Diploma and Technical/Sales ++
Experience working for a VAR (or equivalent) and/or Technology Company is a plus
2 years of technical/sales education a plus
Strong interpersonal, written and oral communication skills
Strong analytical and problem-solving skills
Highly self-motivated, directed and organized with attention to detail and accuracy
Ability to effectively prioritize tasks in a fast-paced scenario
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Proficiency in MS Office Suite (Excel, Outlook, Word)

Job Responsibility

Manage team assignments, filing important documents, and communicating relevant information to sales and operations
Phone Support-Respond to Incoming Sales Calls in a timely manner as well as back up for main RSI mainline
Respond and forward complaints to appropriate personnel to assist clients with needs
Record all phone conversations and customer correspondence in Connectwise
Act as liaison between Internal and External clients and appropriate departments (Sales, Operations, Technical Services, etc.)
Create quotations & Submit Deal Registrations for various Manufacturers in a professional manner while adhering to our SLAs, including a detailed description of the product and delivery times
Quote Request assignments to appropriate Inside Sales Reps
Handle the processing of all Purchase Orders with accuracy and timeliness by working with our purchasing team and verifying all needed information to complete the order as requested
Sends out Customer Confirmations for Orders
Inform clients of unforeseen delays, problems, or back-ordered items

What we offer

group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs

Fulltime

Customer Service Advisor

Our client is one of the largest and most successful UK-based distributors of a ...

Location

United Kingdom , Cambridge

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

A recent life science graduate with some customer service experience in a part-time role whilst studying will be fully considered
this could be from working in retail, telesales, tele-business, customer service where there has been client/customer B2C interaction
Previous experience as a full-time Customer Service Advisor and Customer Support Representative role with a passion for delivering exceptional levels of service and experience for customers is ideal
You will have an excellent telephone manner, and be a great problem solver
A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided

Job Responsibility

Working as part of a team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
Create and provide quotations to customers on the SAP business system (both UK and export)
Create opportunities for all quotations on the SAP business system
Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
Send pro-forma invoices for payment
Resolve customer queries and complaints and log the details on the SAP business system
Chase deliveries from suppliers when required
Liaise with freight forwarders to confirm delivery of goods
Provide support to the field sales team as required
Answer and respond to telephone calls within the set targets

What we offer

Up to 6% Pension Scheme
Medicash Scheme for dental, optical etc
25 Days Holiday + 8 Bank Holidays
Free Parking
Hybrid/flexible work-from-home/office days
Potential for permanent work after successful completion of FTC

Fulltime

Sales Assistant

As a Sales Assistant, you will play a crucial role in supporting an IT Sales tea...

Location

United States , Santa Barbara

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a sales environment, with a strong understanding of sales principles and customer service practices
Proficiency in tasks related to receptionist duties, such as managing appointments, greeting clients, and handling queries
Excellent skills in email correspondence, with the ability to maintain professionalism and respond promptly to customer inquiries
Experience in preparing and providing customer quotes, understanding the importance of accuracy and timeliness
A customer-centric mindset, with the capacity to understand and meet customers' needs effectively
Strong interpersonal and communication skills to build and maintain positive relationships with customers
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
A proactive approach to problem-solving, with the ability to handle customer complaints and issues effectively
Basic knowledge of CRM systems and databases
A team player with a positive attitude and high level of self-motivation

Job Responsibility

Provide updates on contract renewals
Support ticket organization and resolution
Identify clients who have not engaged
Develop targeted campaigns aimed at clients and warm leads
Conduct lead prospecting for opportunities
Monitor new members, send welcome emails, and schedule meetings
Perform research through platforms like LinkedIn and ZoomInfo to identify prospects
Investigate upcoming tradeshows, conferences, dates, and locations
Assist with integrating prospects into travel schedules and trip planning
Scan and organize attendee lists for events

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Major Claims Manager

To process claims and to ensure that the departmental strategic initiatives, con...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Insurance, Business, or a related field
At least 5 years of experience in claims assessment, preferably in the insurance industry, with a proven track record in handling Major Claims & PA claims
Experience in a leadership or supervisory role, particularly managing a team of junior assessors, is an advantage
Comprehensive understanding of the Insurance Act 1996, AMLA, Bank Negara Malaysia guidelines, and standard operating procedures

Job Responsibility

Assessment and approval of Major claims & PA claims within the defined approval authority limit set and committed service level
Review processes to propose new guidelines, rules & requirement, procedures and system enhancement for operational efficiency and effectiveness
Constantly monitor and review pending claims and appeal within the committed service level and make appropriate revised decision if it is within the authority limit
Handle enquiries and provide quality customer service to clients and agents including investigating into customer/agent’s complaints on delay in claims assessment
Conduct closed file and open file audit review of junior assessors
Liaison with Consultant Doctor and other Insurers to determine validity and liability of the Company
Support other section within the dept. to ensure efficiency
Assist Superior in the monitoring of Daily TAT, Penders’ File and work performance towards the objectives and goals of the dept
Assist to provide training for junior staff and contract staff
Clearing of Suspense Account and UMA reporting

Fulltime

Client Relations Executive

Location

Heliopolis

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor's degree from a reputable university
2-3 years of work experience
Corporate experience is a plus
Fluency in English
Proficient in MS Office and CRM is a plus
Customer-oriented approach
Excellent business writing and oral communication skills
Ability to write persuasively and articulately
Strong organizational skills & high attention to detail
Interactive communication & teamwork

Job Responsibility

Managing all programs administration needs with internal teams to address clients’ needs
Building sustainable relationships of trust through open and interactive communication
Identifying and assessing clients' needs to achieve satisfaction
Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience
Providing client support and handling communications effectively
Ensuring that client information details are kept up-to-date
Filling out registration forms and advising on company information
Ensuring Quest CRM / ERP is timely and accurately filled in alliance with Quest process/SLA
Preparing and issuing client contracts/Letter of agreement
Ensuring both the Quest and clients adhere to contract/LoA terms

Operations coordinator

Are you currently looking for a coordinator opportunity in Dollard Des Ormeaux? ...

Location

Canada , Dollard-des-Ormeaux

Salary:

50000.00 - 65000.00 CAD / Year

Randstad

Expiration Date

April 11, 2026

Requirements

Bachelor’s degree in Business, Logistics, or related field
Fluent in English (French bilingualism preferred)
2+ years of relevant office experience
Strong communication, analytical, and problem-solving skills
Ability to multitask and manage priorities effectively
Intermediate Microsoft Office 365 skills (Excel, Outlook)
Comfortable with numbers and unit conversions (weight/currency)
SAP Business One experience is a plus
Spanish or Portuguese language skills are an asset
Good interpersonal skills

Job Responsibility

Primary point of contact for customers with regards to receipt of Purchase Orders, and any related follow ups to ensure on-time deliveries in full. Is responsible for strategic accounts that require additional operational focus/attention
Act as a liaison between the Sales team, suppliers, and customers
Administrative support: Responsible for all order entry in SAP. Responsible for sending SO’s and PO’s. Responsible for New item master data creation submissions. Responsible for issuing and sending Credit and Debit notes. Keep internal records updated
Operational support: Oversee the entire process from the time a sale is made, until final delivery. Monitor customer shipments via reports, and external platforms. Send customer schedules and regular updates. Coordinate with internal departments, service providers, and suppliers to ensure on-time deliveries in full. Troubleshoot all customer questions, concerns or complaints, and involve necessary parties. Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty

What we offer

Hours: 8 AM to 5 PM Monday to Thursday (Friday Summer finish at 1 PM) (Friday winter finish at 3 PM)
Full Health/Dental benefits paid for 100% by employer after the probationary period
Competitive Salary
Bonus plan (Individual performance / Company)
Brand new beautiful head office
Free onsite parking
Subsidize gym membership
Weekly fresh fruit program in office
Outdoor patio for lunches and events
2 weeks’ vacation

Fulltime

Guest Relations Executive

Guest relations is the main link between all departments from a guest perspectiv...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment
Strong understanding of luxury service standards and guest engagement
Experience handling VIP guests, complaints, and special requests with discretion and professionalism
Knowledge of hotel PMS systems (e.g., Opera or similar) is highly desirable
Background in hospitality or a related field is an advantage
Fluent English is essential
Ability to work shifts, weekends, and public holidays
Impeccable grooming and presentation, reflecting Sofitel’s luxury brand image

Job Responsibility

Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests
Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary
Prepare suite, limo arrivals and express check in regular guests
Support and assist the Front Office team whenever necessary, especially during busy periods
Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals
Communicate any special requests to the relevant departments in a timely manner
Performs related duties and special projects as assigned
Liaise with all departments to ensure all guests requests are taken care off
Follow Sofitel standards and ensures vision is maintained at all times
Co-operate, co-ordinate and communicate with other hotel departments as required

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access

Fulltime

New

Expert Logistics Service Benelux Northern Europe

Do you want to grow your logistics expertise in an international environment?As ...

Location

Netherlands , Eindhoven

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Completed commercial training (e.g., Office Management Assistant
ideally Freight Forwarding and Logistics Services or a comparable qualification)
2–5 years of professional experience in a logistics or transport environment
Good knowledge of transport handling, freight exchanges (e.g., Timocom, Teleroute), and ERP systems
Confident use of MS Office (especially Excel) and common ERP systems
Experience working with international customers and CRM systems
Solid understanding of logistical workflows and service‑oriented processes
Strong negotiation and communication skills
High level of intercultural competence and confidence when interacting with diverse stakeholders

Job Responsibility

Consolidation of releases and orders, as well as management and processing of the dispatch planning list
Researching available freight capacities through online searches, freight exchanges, and the ERP system
Managing freight and loading space platforms such as Timocom or Teleroute
Conducting price negotiations, assigning transport orders, and sending relevant documentation to service providers
Processing complaints and clarifying transport invoices in cases of non‑performance
Monitoring lead times, pick‑up and delivery dates, and adjusting clearances and orders in case of deviations
Reporting problematic loading and unloading locations to customer service and field sales teams
Market observation, network maintenance, and preparation of analyses to optimize the transport network

What we offer

Flexible working hours
Mobile work
Training and coaching
Health programs
Internal events
Comprehensive onboarding program including a buddy system

Fulltime

SEND Customer Services & Complaints Officer

Service Care Solutions

Location:
United Kingdom , Macclesfield

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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SEND Customer Services & Complaints Officer

Service Care Solutions

Location:United Kingdom , Macclesfield

Category:Education

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 21, 2026

Expiration:April 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for SEND Customer Services & Complaints Officer

Inside Sales Representative

Customer Service Advisor

Sales Assistant

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Expert Logistics Service Benelux Northern Europe

Location:
United Kingdom , Macclesfield

Category:
Education

Contract Type:
Not provided

Job Posted:
March 21, 2026

Expiration:
April 16, 2026