Semi Sr. Platform Engineer Analyst IT Support, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks. The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of support Engineer requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team.

Job Responsibility:

Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter
Solve complex customer issues using methodical troubleshooting
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Support client customizations, sharing implementation and best practices advice
Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well
Create scripts to identify, analyze and correct platform issues
Own, build, administrate and maintain cloud development, production and business infrastructure and services
Use automation tools and scripting to automate process of building and maintain infrastructure and services
Able to operate effectively, even when things are not clear, or the way forward is not obvious
Create and keep up to date monitoring, alerting and reporting for infrastructure and services
Adept at learning quickly, applying insights from past efforts to new situations
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Requirements:

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement
Bachelor’s degree/University degree or equivalent experience
5+ years’ experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
5+ as MS SQLServer DBA (version 2014 minimum required)
3+ years’ of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years’ Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere
3+ years’ MQ server/cliente (minimum version 8) setup, configure and troubleshooting
WebSphere MQ, WebLogic Application Server, Tomcat
Intermediate knowledge of concepts in multi-tier application architecture, middleware integration, and troubleshooting
3+ years‘ with Linux/Unix platforms (preferably RHEL/CentOS) in a virtualized environment is required
Demonstrated scripting skills through Python, Shell or others
Skilled in the configuration, maintenance of Linux systems
Knowledge Experience with issue/problem tracking systems (e.g., ServiceNow)
English Language skills, both written and verbal are a must

Nice to have:

Focus on customer support and the ability to build successful working relationships with Clients
Excellent interpersonal, presentation and communication skills, verbal & written
Extreme focus on Client satisfaction and client relationship management
Exceptional verbal and written communication
Ability to work calmly and professionally in high pressure situations
Attention to detail and the ability to learn quickly
Must be extremely comfortable interacting with customers
Must have strong problem solving and troubleshooting skills
Must be able to learn new software products and embrace new technology
Trustworthy, reliable, and dependable
Positive team player

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Semi Sr. Platform Engineer Analyst IT Support