Semi Sr Platform Engineer Analyst IT Support, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of support Engineer requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team.

Job Responsibility:

Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering
Solve complex customer issues using methodical troubleshooting
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Support client customizations, sharing implementation and best practices advice
Troubleshoot and debug SQL/PLSQL code and shell scripts
Create scripts to identify, analyze and correct platform issues
Own, build, administrate and maintain cloud development, production and business infrastructure and services
Use automation tools and scripting to automate process of building and maintain infrastructure and services
Create and keep up to date monitoring, alerting and reporting for infrastructure and services

Requirements:

3+ years' experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years' Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere
3+ years' MQ server/client (minimum version 8) setup, configure and troubleshooting
WebSphere MQ, WebLogic Application Server, Tomcat
Intermediate knowledge of concepts in multi-tier application architecture, middleware integration, and troubleshooting
3+ years' with Linux/Unix platforms (preferably RHEL/CentOS) in a virtualized environment
Demonstrated scripting skills through Python, Shell or others
Skilled in the configuration, maintenance of Linux systems
Knowledge Experience with issue/problem tracking systems (e.g., ServiceNow)
3+ years' experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
3+ as MS SQLServer DBA (version 2014 minimum required)
English Language skills, both written and verbal are a must

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Semi Sr Platform Engineer Analyst IT Support