Semi Sr Platform Engineer Analyst IT Support Job at Citi (Heredia)

Job Description

The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of Platform Engineer requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team, under the umbrella of the developer organization.

Job Responsibility

Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter
Solve complex customer issues using methodical troubleshooting
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Support client customizations, sharing implementation and best practices advice
Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well
Create scripts to identify, analyze and correct platform issues
Own, build, administrate and maintain cloud development, production and business infrastructure and services
Use automation tools and scripting to automate process of building and maintain infrastructure and services
Able to operate effectively, even when things are not clear, or the way forward is not obvious
Create and keep up to date monitoring, alerting and reporting for infrastructure and services
Adept at learning quickly, applying insights from past efforts to new situations
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Requirements

5+ years experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
5+ as MS SQLServer DBA (version 2014 minimum required)
3+ years of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere
3+ years MQ server/cliente (minimum version 8) setup, configure and troubleshooting
WebSphere MQ, WebLogic Application Server, Tomcat
Intermediate knowledge of concepts in multi-tier application architecture, middleware integration, and troubleshooting
3+ years with Linux/Unix platforms (preferably RHEL/CentOS) in a virtualized environment is required
Demonstrated scripting skills through Python, Shell or others
Skilled in the configuration, maintenance of Linux systems
Knowledge Experience with issue/problem tracking systems (e.g., ServiceNow)
English Language skills, both written and verbal are a must

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Semi Sr Platform Engineer Analyst IT Support

Job Description

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