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The U.S. Consumer Cards organization delivers a wide array of credit card services. Media is a critical area of focus and growth for Citi U.S. Consumer Cards. The U.S. Consumer Cards Media team is comprised of product and channel marketers who are responsible for driving growth while transforming our digital marketing capabilities to shift the quality and mix of digitally sourced accounts. We are seeking a highly experienced SEM Associate Director to join our Paid Search Activation team. This individual will oversee the operational framework of our paid search program. This role will lead SEM enterprise-level campaign execution at scale, owning processes, governance, and delivery standards across all accounts and business lines.
Job Responsibility:
Contribute to the development and championing of the overarching SEM strategy
Lead the implementation and continuous refinement of robust operational processes for SEM campaign management
Oversee and contribute to the hands-on keyboard setup and execution of all SEM campaigns
Monitor and optimize a significant paid search portfolio against core campaign KPIs
Serve as a key subject matter expert for SEM technology platforms
Champion a culture of data-driven insights by partnering with analytics teams
Work closely with Risk & Controls teams and the SEM Operations Lead to ensure all SEM activities adhere to stringent internal policies and regulatory requirements
Help establish and enforce Service Level Agreements (SLAs) for campaign launches and invoice reconciliation
Ensure flawless trafficking of ad copy, creative rotations, sitelinks, and end-to-end tracking
Monitor key performance indicators (KPIs) such as campaign launch accuracy and error rate reduction
Foster strong relationships with leaders across Marketing, Technology, Product, Legal, and Finance teams
Manage relationships with Google, Microsoft, SA360, and other technology vendors
Provide significant guidance, mentorship, and thought leadership to other SEM team members
Appropriately assess risk when business decisions are made
Requirements:
6-10 years of progressive experience in SEM/paid search execution, including extensive experience in a leadership or senior role
Proven ability to drive operational efficiency in high-budget, highly regulated industries
Demonstrated experience managing significant execution teams and large-scale paid media budgets
Mastery of Google Ads, Microsoft Ads, SA360, Adobe Analytics, Looker Studio, GA4, GTM, and related workflow tools
Strong understanding of digital analytics, attribution modeling, A/B testing, and data visualization
Extensive experience with risk management, compliance frameworks, and navigating regulatory landscapes, especially within financial services
Outstanding communication, presentation, and interpersonal skills
Exceptional organizational, project management, and problem-solving skills
Hands-on keyboard agency experience is preferred
Self-starter, partner-focused, and capable of maintaining a strategic vision while coordinating multiple projects
Strong negotiator, comfortable in matrixed environments, and highly accountable
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