Selling Supervisor

• Achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique
• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target
• Organize and prioritize workstation and selling floor to support the sales effort
• ensure all items are stocked at all times, maintain selling floor merchandise standards
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc
• Provides assistance as needed in inventory preparation
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files, SKUs, monetary payment and client verification and the administrative support of after sales service when needed
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported
• Approval of returns and exchanges
• Partners with management on POS decisions and communicates discrepancies
• Maintain cleanliness and organization of workstation at all times
• Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks
• Ensure key log controls are maintaining daily in partnership with AP
• Practices appropriate AP techniques and follow all guidelines for key control and merchandise security
• Properly prepares for physical inventory
• Respects physical EAS tagging guidelines and ensure all products are properly ticketed
• Properly prepares for inventory and participates in monthly cycle counts
• Consistently provide high levels of service to our clients within the Hermes standard of services

• 2+ years of experience in selling and/or supervisory capacity
• Experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance

Experience in a luxury environment preferred

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more