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The Team: The Hermès Las Vegas Crystals Boutique opened in 2010 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity: The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.
Job Responsibility:
Achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target
Organize and prioritize workstation and selling floor to support the sales effort
Support all areas of merchandise flow
Process and ensure the accuracy of all transactions including receipts, CRM files, SKUs, monetary payment and client verification
Responsible for the opening and closing of daily till
Approval of returns and exchanges
Responsible for opening and closing procedures including store access, alarm protocols
Ensure key log controls are maintaining
Practice appropriate AP techniques
Consistently provide high levels of service to clients
Requirements:
2+ years of experience in selling and/or supervisory capacity
Experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
What we offer:
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more