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The Hermès Aspen boutique opened in 2023 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.
Job Responsibility
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target
Organize and prioritize the selling floor to support the sales effort and overall client experience
Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files, SKUs, monetary payment and client verification and the administrative support of after sales service when needed)
Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported
Approval of returns and exchanges
Partners with management on POS decisions and communicates discrepancies
Maintain cleanliness and organization of workstation at all times
Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable
Ensure key log controls are maintaining daily in partnership with AP
Consistently provide high levels of service to our clients within the Hermès standard of service
Requirements
2+ years of experience in sales and/or supervisory capacity, experience in a luxury environment preferred
Strong leadership and communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
What we offer
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more